AR Specialist: AAC Billing/Rehab Mobility Billing

Job title

AR Specialist

Reports to

Collection Manager

Supervises

None

Expectation of Work Hours/classification

Monday-Friday / Full Time Hourly Non-Exempt

General Expectations

• Regular, reliable, and predictable attendance
• Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.

Duties and responsibilities

• Work patient AR on a daily basis, which includes but not limited to reaching out to patients to collect on open balances, updating expired credit card information, apply patient payments, work with collection agency when necessary
• Maintain working relationship with referral sources and patients.
• Review account to make sure all information is correct (address, insurance, MD, all contact numbers, emergency contact and CAQH/PECOS) and link appropriate insurance, verify insurance, and submit authorizations.
• Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need.
• Work authorization requests/claims and follow ups within 24 hours.
• Assist with implementation of quality improvement program to meet company and accreditation standards.
• Greet all customers with a positive attitude when providing updates on their prior authorization requests.
• Greet customers, collect any deductible, process paperwork or any necessary information needed from the customer to help make their experience positive.
• Complete AR on a weekly basis and address all issues needed to ensure proper payment.
• Responsible for assisting other departments as needed in absence of other employees.
• Maintain a clean, well-organized workspace.
• Assist with filing claims to insurance entities by way of electronic submission, mailouts or web portal entry.
• Maintain working knowledge of insurance guidelines and policies in accordance to equipment we provide.
• Maintain >98% accuracy on all claims that are billed.

All other duties as assigned.

Experience & Qualifications include:

• Must be customer focused with the ability to deliver and demonstrate to all customers on daily use of any product received.
• Prior medical billing experience required
• Prior DME experience is a plus, but not required
• Exceptional client focus and a natural ability to build relationships
• Maintain a strong sense of urgency
• Experience in working in a fast-paced environment
• Effective verbal and written communication skills.
• Drive to provide best-in-class service to our partners and customers
• Ability to work in a team stetting as well as independently to prioritize duties to meet deadlines
• Intermediate knowledge of Microsoft Outlook and Excel
• High level of attention to detail
• Positive influence on all employees
• Able to manage multiple priorities and close the loop when interrupted
• Courteous Customer Service (internally and externally)
• Excellent computer and office machinery skills
• Must love helping People (both internally and externally)
• Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
• Must be able to pass required background checks and drug screenings

Physical requirements

While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 50 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This description is a summary of the functions of this position. Other duties may be assigned as needed. Baxter Management LLC reserves the right to review and adjust this job description as business needs