ESSENTIAL DUTIES AND RESPONSIBILITIES
? AR Operations Management
- Supervise daily accounts receivable activities, including billing, cash application, and collections.
- Ensure accuracy, completeness, and timeliness of customer invoicing.
- Monitor aging reports and proactively manage past-due accounts.
? Collections and Cash Flow
- Drive collection efforts to achieve DSOs and cash flow targets.
- Escalate high-risk accounts and coordinate resolution plans with Sales and senior management.
- Oversee customer credit limits and risk monitoring in partnership with Credit/Finance teams.
? Team Leadership and Development
- Manage, coach, and develop AR team members to ensure high performance and accountability.
- Establish clear goals, KPIs, and performance expectations for the team.
- Support training and development initiatives to improve technical and operational capabilities.
? Dispute Resolution
- Partner with cross-functional teams (Sales, Project Management, Operations) to resolve billing disputes and deductions.
- Ensure timely identification, tracking, and resolution of unapplied cash and disputed invoices.
? Reporting and Analytics
- Prepare and review AR reports, including aging, DSO, collection effectiveness index (CEI), and cash forecasts.
- Provide actionable insights and recommendations to improve working capital.
? Process Improvement and Controls
- Identify and implement process improvements to enhance efficiency, accuracy, and scalability.
- Ensure adherence to internal controls, audit requirements, and segregation of duties.
- Support internal and external audit requests related to AR.
? System and Data Management
- Maintain integrity of AR data within ERP systems (e.g., SAP or equivalent).
- Participate in system enhancements, automation initiatives, and reporting improvements.
COMPETENCY OR POSITION REQUIREMENTS (knowledge, skills, and abilities)
? Technical Knowledge
- Strong understanding of accounts receivable processes, credit management, and cash application.
- Knowledge of ERP systems (SAP preferred) and Microsoft Excel (advanced proficiency).
? Analytical Skills
- Ability to analyze aging trends, identify risks, and develop mitigation strategies.
- Strong attention to detail with a focus on data accuracy and integrity.
? Leadership and Communication
- Proven ability to lead, motivate, and develop a team.
- Strong interpersonal and communication skills with the ability to influence cross-functional stakeholders.
- Effective escalation and conflict-resolution skills.
? Business Acumen
- Understanding of revenue cycles, contract terms, and customer agreements.
- Ability to align AR performance with broader business and cash flow objectives.
? Process and Control Orientation
- Strong focus on internal controls, compliance, and continuous improvement.
- Experience with process standardization and automation initiatives.
? Organizational Skills
- Ability to manage multiple priorities in a fast-paced environment.
- Strong time management and problem-solving capabilities.
EDUCATION AND EXPERIENCE (required levels)
? Education
- Bachelors degree in Accounting, Finance, Business Administration, or related field required.
? Experience
- 58 years of progressive experience in accounts receivable or credit/collections.
- Minimum of 23 years in a supervisory or team lead role.
- Experience in manufacturing, project-based, or industrial environments preferred.
- Demonstrated experience working with ERP systems (SAP preferred) and reporting tools.