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Arbitrator I

TPI Global Solutions

Euless, TX

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JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Depth Perception, Federal Laws and Regulations, Lift/Move 20 Pounds, Maintain Compliance, Negotiation Skills, Organizational Skills, Physical Demands, Post-Sales, Presentation/Verbal Skills, Pricing, Purchasing/Procurement, Reporting Skills, Research Skills, Safety Process, Safety/Work Safety, Sales, State Laws and Regulations, Writing Skills
LOCATION
Euless, TX
POSTED
30+ days ago
Job Title: Arbitrator
Location: Euless, TX Hybrid Schedule: Monday & Friday REMOTE, Euless office Tuesday – Thursday
Initial training may require in office every day for the first few weeks until the determination is made that the person can work remotely.
Duration:  6+ Months Contract
Job Responsibilities:
  • Review customer complaints and mechanic reports regarding vehicle condition.
  • Inspect vehicles to determine extent of repairs and authorize second opinions when necessary.
  • Advise customers on Auction policy, complaint procedures, and arbitration processes while facilitating resolution between buyers and sellers.
  • Mediate disputes and negotiate repair and/or pricing adjustments to achieve mutually acceptable solutions and retain vehicle sales.
  • Resolve after-sale issues including title discrepancies, mileage concerns, frame damage, and related matters.
  • Maintain accurate and detailed files for each arbitration case and coordinate with Auction sales personnel regarding vehicle sales information.
  • Serve as liaison with federal and state authorities concerning odometer rollbacks, salvage vehicles, and related compliance matters.
  • Promote Auction services to customers, including post-sale inspections.
  • Review claims to ensure compliance with National Arbitration policies and account-specific guidelines; provide recommendations on financial decisions related to arbitrations.
  • Collaborate with all relevant departments during investigative and fact-finding phases of complaints.
  • Screen and process qualified vehicles for post-sale inspection (PSI).
  • Inform buyers and sellers of the process, costs, and timelines for PSI and buyer claims.
  • Demonstrate commitment to safety by adhering to all safety and health procedures and actively supporting Safety Excellence initiatives.
  • Perform additional duties as assigned by management.
Qualifications:
  • High School Diploma or equivalent required.
  • 3–5 years of automotive, mechanical, or body shop experience preferred, including complaint documentation and resolution.
  • Strong verbal and written communication skills.
  • Strong organizational and report writing skills preferred.
  • Working knowledge of federal and state vehicle arbitration laws.
  • Physical requirements include standing, walking, reaching, talking, and hearing regularly; frequent stooping, kneeling, crouching, squatting, and climbing; ability to lift 1–20 pounds.
  • Vision abilities must include close, distance, and color vision, depth perception, and ability to adjust focus.
 

About the Company

T

TPI Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies.  Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Computer/IT Services
FOUNDED
2016
WEBSITE
https://www.shglobalsolutions.com

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