Arbitrator I

TPI Global Solutions

Euless, TX

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JOB DETAILS

SKILLS

Claims Processing, Communication Skills, Depth Perception, Federal Laws and Regulations, File Maintenance, Lift/Move 20 Pounds, Negotiation Skills, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Pricing, Purchasing/Procurement, Reporting Skills, Research Skills, Sales, State Laws and Regulations, Writing Skills

LOCATION

Euless, TX

POSTED

30+ days ago

Job Title: Arbitrator I
Job Location: Euless, TX/ Matteson, IL/ Hybrid
Project Duration: 6 months with possible extension
Hybrid Schedule: Monday & Friday REMOTE, Euless office Tuesday - Thursday
Initial training may require in office everyday for the first few weeks until the determination is made that the person can work remotely.

JOB DESCRIPTION:
Review customer complaints and mechanic reports about vehicle condition.
Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
Interface with all departments involved in the complaint including the fact finding and investigative phases.
Screen and input all qualified vehicles for post-sale inspection.
Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.

Job Requirements:
Qualifications:
High School Diploma or equivalent required.
Minimum of 3-5 years of automotive related experience or, mechanical or body shop experience with complaint recording and resolution preferred.
Strong verbal and written communication and organization skills required.
Effective report writing and composition skills preferred.
Working knowledge of federal and state laws regarding arbitration of vehicles.
Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, squat, and climb.
Ability to lift 1-20 pounds.
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

About the Company

TPI Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE

1 to 9 employees

INDUSTRY

Computer/IT Services

FOUNDED

2016

WEBSITE

https://www.shglobalsolutions.com

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