We are hiring a Discovery/SACM Architect to lead solution design and provide technical recommendations for enterprise ServiceNow implementations in the SACM and Discovery space. This role demands deep expertise in ServiceNow Discovery—especially cloud discovery—and a strong understanding of CSDM/CMDB frameworks.
The ideal candidate will drive pattern development, troubleshoot discovery issues, and ensure accurate asset and configuration data across hybrid environments. You’ll collaborate with cross-functional teams to deliver scalable, compliant solutions and support incident resolution and platform optimization.
Responsibilities:
Design and implement SACM and Discovery solutions aligned with business requirements
Provide technical recommendations for ServiceNow architecture and integrations
Lead ServiceNow Discovery Pattern Development and customization
Research and resolve issues with discovery patterns and incidents
Maintain CMDB health and enforce CSDM standards across modules
Support cloud discovery across GCP, Azure, and hybrid environments
Collaborate with infrastructure and application teams to ensure complete asset visibility
Develop and maintain technical documentation, runbooks, and support materials
Apply OS-level expertise (Windows/Linux) to enhance discovery accuracy
Use Regular Expressions to refine pattern logic and data parsing
Requirements
Proven experience in ServiceNow Discovery and SACM implementations
Strong understanding of CSDM and CMDB architecture
Hands-on experience with cloud discovery (GCP, Azure, AWS preferred)
Proficiency in ServiceNow Discovery Pattern Development
Solid background in Windows and Linux operating systems
Experience troubleshooting discovery issues and working incident queues
Familiarity with Regular Expressions and data normalization techniques
Active ServiceNow CSA and CAD certifications
Excellent problem-solving and communication skills
Ability to work onsite and collaborate with enterprise stakeholders