Area Customer Service Coordinator

Area Office Services Coordinator
Denver, CO (Onsite)
Work Location: Varies daily within the Denver, CO area
3 Months+ (Temp to perm)
Monday – Friday, 8:00 AM – 5:00 PM

Position Summary:
This role requires flexibility, adaptability, and strong customer service skills while supporting multiple customer sites across different industries. Responsibilities may vary daily depending on operational needs, coverage requirements, and assigned locations.

The ideal candidate is energetic, organized, customer-focused, eager to learn, and able to work independently while maintaining excellent communication and professionalism.

Key Responsibilities:

• Perform daily operations across multiple customer accounts within the Denver area

• Deliver services including mailroom operations, shipping/receiving, production and finishing, reception, hospitality, and conference room setup

• Support the implementation of new customer accounts and service expansions

• Provide temporary coverage for absent staff or during onboarding and training

• Assist in process improvement initiatives and procedural documentation

• Develop and maintain accurate Site Procedures Guides and ensure compliance

• Conduct site safety inspections and ensure customer compliance

• Engage with customers and end users to ensure satisfaction and respond to feedback

• Report and escalate customer issues and support resolution to completion

• Collect operational data to assist in Monthly Operations Reviews

• Submit accurate and timely monthly expense reports with proper coding

• Perform other duties as assigned

Daily Duties May Include

• Mailroom operations

• Shipping & receiving
• Fleet management support
• Reproduction/print center operations and finishing work
• Hospitality and reception services
• Conference room setup and support
• Copy, print, scan, and document support
• Customer service and administrative support

Required Qualifications:

• High school diploma or equivalent; post-secondary education preferred

• Minimum of 12 months of relevant office, facilities, or customer support experience

• Must own a reliable vehicle and have a valid, violation-free driver’s license

• Meet minimum auto insurance requirements per Ricoh policy

• Comfortable with frequent local driving (travel between sites up to 50 miles)

• Ability to lift up to 50 lbs; assistance provided for heavier loads

• Capable of prolonged standing, walking, bending, and other physical activities

• Proficient in Microsoft Office applications and file/folder navigation

• Strong customer service, communication, and organizational skills

• Ability to follow instructions, adapt to changing priorities, and solve issues independently

Work Environment & Conditions:

• Office and warehouse settings with normal lighting, noise, and ventilation

• Regular exposure to minor physical hazards (e.g., paper cuts, lifting boxes)

• May require pushing/pulling wheeled machines up to 400 lbs for maintenance access

• Some sites may require paid parking (partially validated in certain cases