Area Customer Service Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Role- Area Customer Service Coordinator
Location- Exton, PA 19341
Duration- 3+ Months (temp to hire)
Shift- Mon - Fri 8:00 AM - 5:00 PMSchedule flexibility is required
Driving: Required Personal Vehicle

Looking for someone with the following types of experience: Front of House: Reception / Hospitality / Conference room & meeting support (AV minor support), Pantry support AND Office support: Mail, Production: copy, scanning, Fax, Copier/Printer Fleet support 1st response. Need to be strategic in candidate selections with extensive background in Customer service. The candidate will be traveling to areas in King of Prussia, Mt. Laurel, Philadelphia, Center City Philadelphia, Southern New Jersey, and more. Free parking is available.

This ACSC role is a multifunction role for a high profiled Vertical customers. Looking for someone who is CUSTOMER SERVICE all the way.

Great personality with a can-do-attitude, reliable, very friendly and courteous, fast learner that can work through Office 365 and various other applications seamlessly and has great communication skills (both written and oral).

The Front of House (FOH) Services include (but not limited to):

A. Reception Services
1. Answer calls within three rings and deal with these queries efficiently
i. Phone script for answering phones. Encourage contagious habit of smiling.
2. Ensure all visitors and colleagues are greeted when entering the reception area
3. Ensure emails are dealt with efficiently and any extra administrative support is provided
4. Maintain a high degree of confidentiality and integrity

B. Visitor Processing
1. Register all visitors with building security portal
2. Visitor names are going to be provided by colleagues or meeting organizers via email
3. Ensure visitors sign-in Visitor s Log
4. Contact colleagues or meeting organizers to inform them their visitor(s) are in the reception area.
For internal meetings direct visitors to the scheduled conference rooms.
5. Assign visitor/guest security cards in accordance with the site procedures
a. Maintain inventory of security cards and report missing cards promptly to Facilities
Services.

C. Conference / Meeting Support
1. Meetings can range from 4 to 50 attendees and occasionally meetings can have attendees from 50 to 100 plus.
2. Supporting Conference Rooms and Team Rooms

D. Catering Support Services
1. Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it is the responsibility of the Front of House team to place the orders.
2. Processing and coding of Catering invoices

Back of House/Office Support:
Copy/Print support
Copier/Printer - First responder
Mail (receive, sort & deliver)
Packages (receive & deliver)
Outbound packages (process and prep for pick up)

Physical requirements: Occasional lifting for Hospitality catering support, Mail & packages. Must be able to list 15-30 pounds.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.