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Area Customer Service Coordinator

Lancesoft

Mount Laurel, NJ

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JOB DETAILS
SALARY
$20
LOCATION
Mount Laurel, NJ
POSTED
26 days ago
Duration:        0-3+ Months (Temp to Engage)
Shift:              8 AM to 5 PM (M-F)

Driving: Yes (up to 50 miles using personal vehicle)
Locations Covered: Mt. Laurel, NJ | Philadelphia, PA | King of Prussia, PA
Dress Code: Business Casual (Front Desk Representative)

Job Responsibilities:
Front of House (Reception / Hospitality / Conference Support):
  • Answer calls within three rings and handle queries efficiently while following phone script and maintaining a professional tone.
  • Greet all visitors and colleagues entering the reception area and provide excellent customer service.
  • Manage emails and provide administrative support while maintaining confidentiality and integrity.

Visitor Processing:
  • Register visitors using the building security portal and ensure sign-in on the visitor log.
  • Notify employees/meeting organizers when visitors arrive and direct them to conference rooms.
  • Assign visitor/guest security cards, maintain inventory, and report missing cards.

Conference / Meeting Support:
  • Support conference rooms and team rooms for meetings ranging from 4 to 100+ attendees.
  • Provide basic AV (minor support) and assist with meeting setup.

Catering Support:
  • Place catering orders as requested by meeting hosts and administrative assistants.
  • Process and code catering invoices.

Back of House / Office Support:
  • Provide copy, print, scanning, and fax support.
  • Act as first responder for copier/printer issues.
  • Handle mail and packages (receive, sort, deliver, outbound processing).
Requirements:
  • Strong customer service background with front desk / reception / hospitality experience.
  • Excellent communication skills (written and verbal) with professional presence.
  • Friendly, reliable, courteous, and “can-do”attitude with ability to learn quickly.
  • Proficiency in Office 365 and ability to work across multiple applications.
  • Ability to drive up to 50 miles using personal vehicle.
  • Ability to lift 15–30 lbs for mail, packages, and catering support.
Additional Information:
  • Multifunction role supporting high-profile vertical customers (WTW environment).
  • Role requires flexibility across Front of House and Office Services functions.
  • Free parking available.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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