Job Title: Area Customer Service Coordinator
Work Location: Exton, PA
Duration: Long-term contract with option to hire Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent
Job Description & Responsibilities :
This ACSC role is a multifunction role for a high profiled Vertical customers. Looking for someone who is CUSTOMER SERVICE all the way.
Great personality with a can-do-attitude, reliable, very friendly and courteous, fast learner that can work through Office 365 and various other applications seamlessly and has great communication skills (both written and oral).
The Front of House (FOH) Services include (but not limited to):
Reception Services
Answer calls within three rings and deal with these queries efficiently
Phone script for answering phones. Encourage contagious habit of smiling.
Ensure all visitors and colleagues are greeted when entering the reception area
Ensure emails are dealt with efficiently and any extra administrative support is provided
Maintain a high degree of confidentiality and integrity
Visitor Processing
Register all visitors with building security portal
Visitor names are going to be provided by colleagues or meeting organizers via email
Ensure visitors sign-in Visitor's Log
Contact colleagues or meeting organizers to inform them their visitor(s) are in the reception area.
For internal meetings direct visitors to the scheduled conference rooms.
Assign visitor/guest security cards in accordance with the site procedures
Maintain inventory of security cards and report missing cards promptly to Facilities Services.
Conference / Meeting Support
Meetings can range from 4 to 50 attendees and occasionally meetings can have attendees from 50 to 100 plus.
Supporting Conference Rooms and Team Rooms
Catering Support Services
Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it is the responsibility of the Front of House team to place the orders.
Processing and coding of Catering invoices
Back of House/Office Support:
Copy/Print support
Copier/Printer - First responder
Mail (receive, sort & deliver)
Packages (receive & deliver)
Outbound packages (process and prep for pick up)
Skills & Qualifications :
Looking for someone with the following types of experience:
Front of House: Reception / Hospitality / Conference room & meeting support (AV minor support), Pantry support AND