Area Customer Service Coordinator

Work Address: Since the work locations vary day-to-day, there are multiple addresses where the candidate could be at in downtown San Francisco. We also have 1 location in San Rafeal that we support from time-to-time.
Dress Code: Business casual
Interview Type: I plan on doing 2 rounds of interviews. The first one is virtual. If I think they will be a good fit, then we will set up an in-person interview.

Job Description:
On a day-to-day basis, the candidate will be responsible for supporting multiple customer locations in downtown San Francisco and one location in San Rafael. At these customer locations, we have the capability to provide these services: mail, shipping & receiving, copy/production center, reception, hospitality, and conference room setups. The job responsibilities will vary depending on which customer site the candidate is at for the day. The number of employees on-site varies, so they need to be able to work by themselves or with the team members. We need someone who has customer service experience, has the flexibility to be rerouted to different locations before their shift starts, and can adapt to different customer environments (law firms, retail corporate offices, warehouses, etc.). We are also looking for someone who can work by themselves or as part of a team. There are some sites with multiple employees, and there are some where there is only 1. They need to be able to absorb the training (take notes, ask questions, etc.), take initiative, etc.
The environments vary, but yes, there are multiple customer sites that require extensive standing and walking. The candidate should also be able to lift 50 pounds without assistance.
There is no free parking in San Francisco. Majority of my employees take public transportation (Bart, Muni, buses, etc.) to get to work in San Francisco. For the location in San Rafael, there is free parking. They can be reimbursed for mileage and parking. For the mileage, they can get reimbursed after their 15th mile each way of their commute. This is in accordance with our policy for this role. Ex: if their commute is 20 miles each way, they will get reimbursed for 5 miles each way (20 mile commute - first 15 miles of the commute that the candidate is responsible for.