Area Customer Service Coordinator.

Timing:     Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm. Overtime may be required. Work week – Mon – Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.
Contract:  0-3+ Months (Temp to Engage)

Driving: YES, commute to Stamford CT, Greenwich CT, Tarrytown NY, Rye Brook NY, Armonk NY, Yorktown Heights NY.
 
COVID Vaccine Policy: Candidates must be fully vaccinated. At least one of the sites is the hospital. Yearly flu vaccination required.
Dress Code: High-end Business Casual for professional setting
 
Daily responsibilities:
This is a customer-facing role. Employees in this position will provide coverage and support at multiple sites in the area.
Duties include reception, mailroom, print production, hospitality, and other office services.
Mailroom operations
Print production (printing, assembling, binding)
Key-op (replenishing toner and paper in printers, clearing jams)
Greeting and assisting visitors and answering and forwarding calls
Scheduling conference rooms through Outlook or other applications
Communicating with customers via Outlook, Microsoft TEAMS, and in-person
Assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen and other office areas
Conference room set up/take down
Other duties, as assigned
Employees may be re-assigned to another site in the morning or in the middle of the day.
Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm. Overtime may be required. Work week – Mon – Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.
 
Hiring manager is looking for someone with the following qualities:
 
o Reliable
o Friendly and outgoing
o Willing to learn
o Customer Service Skills
o Interpersonal Skills
o Attention to Detail
o Patience and Professionalism
o Print production, Mailroom, Reception/Hospitality experience preferred
o Law Firm experience preferred
o Microsoft 365 apps, general computer experience required
 
Physical Requirements include lifting, standing, and walking. Some sites may require walking between different buildings. Printing assignments may require standing for extended periods. Candidate required to lift around 50. Lifting will be occasional when shipping/receiving packages, receiving catering orders.
 
This position takes place at multiple locations and parking may or may not be provided free of charge. Parking can be expensed. Contingent Workers will be allowed to expense some of the commute mileage.
 
Mileage expense guidelines:
 
Weather and traffic delays are not reimbursed; reimbursement is based on shortest commute under normal traffic conditions and will be determined by the management
Mileage is reimbursed if a one-way commute to the site exceeds 15 miles. Current expense rate is $0.725 per mile. Example: for a 20-mile commute, 5 miles will be reimbursed.
 
Under the direction of the Managed Service Support Field Managers, this key position is responsible for supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. This position involves undertaking all customer support tasks in external customer/client facilities. The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.
 
This is a temp to hire position. If hired, the candidate will receive an additional stipend of $260 per month and will be required to maintain personal auto insurance at the following level:
Liability insurance with a combined single limit of $100,000 per accident or “split” limits of $100,000 per person for injury/$300,000 per accident for injury and $50,000 per accident for property damage.
(“$100,000 CSL” or “100/300/50”).