Area Customer Service

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Area Customer Service
Location: Hyde Park, NY (onsite)
Duration: 2+ Months (Temp to Perm)
Mon - Fri, 8am - 5pm

Overview

• Provides operational support and customer service across multiple customer locations within an assigned geographical area.

• Provides coverage for onsite personnel due to absences, vacations, training, implementations, service expansions, or other business needs.

• This is a multi-site, customer-facing position. The selected candidate must be willing and able to drive a personal vehicle to different worksites, including Poughkeepsie, NY, Newburgh, NY, and Hyde Park, NY.

• Employees may be reassigned to another location in the morning or during the workday, sometimes with short notice.

• Monday Friday schedule with varying shifts, including 7:00 AM 4:00 PM and 8:00 AM 5:00 PM. Candidates must be available to work between 7:00 AM and 7:00 PM. Overtime may be required.

Responsibilities

• Provide reception, mailroom, print production, key-op, and general office services at multiple customer locations.

• Perform mailroom operations, including shipping and receiving, sorting, distributing, and handling incoming and outgoing items.

• Perform print production duties, including printing, copying, assembling, and binding.

• Operate and support printers and related equipment by replenishing toner and paper and clearing jams.

• Provide professional, timely, and effective in-person communication and customer service.

• Create and maintain a customer-focused environment.

• Escalate customer issues to management and support resolution through completion.

• Support process improvement, procedural testing, validation, and compliance with operational best practices.

• Support implementation of new customer accounts and service expansions.

• Assist with onboarding new team members and cross-training peers.

• Assist with developing and maintaining Site Procedure Guides and sharing best practices.

• Routinely inspect Site Procedure Guides at various locations for accuracy and compliance.

• Perform daily visual inspections of site services and safety compliance.

• Maintain and accurately submit monthly expenses when applicable and follow proper coding requirements.

• Perform other duties as assigned.

Requirements

• Reliable, friendly, outgoing, adaptable, and willing to learn.

• Strong customer service, interpersonal, communication, attention-to-detail, patience, and professionalism skills.

• Print production and mailroom experience preferred.

• Microsoft 365 applications and general computer experience required.

• Must be comfortable working in a customer-facing environment and supporting multiple locations.

• Must be willing and able to drive a personal vehicle between assigned worksites.

• Must be able to adjust work location and schedule on short notice.

• Ability to interpret, comprehend, and apply complex material, data, and instructions.

• Ability to stand, walk, bend, reach, stretch, climb, and perform similar physical activities.

• Ability to lift or move items weighing up to 50 lbs.

• Ability to push or pull wheeled machines that may weigh up to 400 lbs. when moving equipment for repairs.

• Walking between campus buildings may be required.

• Moderate dexterity and regular use of a keyboard, calculator, hand tools, and eye/hand coordination required.

• Close vision required.

• Work may be performed in office or warehouse environments.

• Business casual dress required.

• Parking may or may not be provided free of charge. Eligible parking and commute mileage may be expensed according to applicable guidelines.

• Mileage reimbursement is available when a one-way commute to the site exceeds 15 miles, based on the shortest commute under normal traffic conditions. Weather and traffic delays are not reimbursed.

• Must be willing to complete an additional customer-specific background check and drug screening if required.

• If converted to a permanent position, must maintain the required personal auto insurance coverage.

• Must be available for varying work hours and locations, including sites that may open as early as 6:00 AM, close as late as 7:00 PM or later, or operate on weekends when required.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.