Job Description
JOB SUMMARY:
The Area Manager is responsible for the successful delivery of the Wawa Customer Experience, coaching and developing the general managers, and achieving market level financial goals by continuous hands on attention in the store environment.
PRINCIPAL DUTIES:
- To coach, and develop General Managers to ensure that the right people are in place and processes are executed with excellence at store level.
- Ensure continued growth of store-level management teams through effective workforce planning.
- Deliver and execute for all items relating to customer experience to include Wawa's brand standards, safe and secure store conditions, and the associate/customer engagement. Develop, implement and maintain operational plans to maintain corporate standards. Assist General Managers by providing focus and prioritization of work.
- Maintain a continuous presence in the stores across all days and shifts (Minimum 4 days per week) in order to observe, coach, and set expectations.
- Continuously improve the business acumen of store leadership in order to improvement in store profitability while driving the key performance indicators.
- Ensure General Managers are knowledgeable of and trained on how to understand and effectively use all business reports and tools they receive and/or are available to them.
- Understand local market and competitive landscape sharing findings with Directors of Store Operations. Respond to changing market conditions and competitor actions to achieve financial targets as well as other Health of the Business metrics.
- Ensure successful solutions to customer and vendor complaints along with effective grievance solutions are implemented.
- Develop and maintain relationships with internal corporate departments and external vendors on local challenges. Understand corporate structure in order to act as the conduit between stores and corporate to resolve store specific issues.
- Ensure timely, effective and professional communication with internal and external customers. Build and maintain a network of professional community relationships.
- Lead implementation and change management of new initiatives to ensure sustainability; gain alignment from GM team and share feedback on process with your Director of Store Operations.
- Ensure compliance to corporate policy and procedures as well as local, state and federal regulations. Resolve crisis situations with speed and sensitivity. Maintain consistent application of accountability and progressive discipline in order to ensure continuous improvement.
- Act as a positive role model for all store associates by having a passion for building the business and demonstrating Wawa's Core Values. Consistently demonstrate Brand Ambassadorship to associates, customers and communities.
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
ESSENTIAL FUNCTIONS:
- Communicate effectively both orally and in writing
- Analyze information and effectively propose solutions
- Ability to build and develop strong teams and individuals
- Highly developed consultative and facilitation skills
- High degree of professionalism and confidentiality
- Handle multiple priorities simultaneously
- Understanding of P&L reports, budgets and basic financial evaluation skills
- Ability to work in a fast-paced, team environment with shifting priorities and timelines
- Ability to respond 24x7x365 to store related emergencies
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
- Work collaboratively with cross-functional teams
- Ability to relocate as needed - preferred
- Ability to travel locally 80% of the time
BASIC QUALIFICATIONS
- Bachelor's degree Business, Marketing or related field - preferred
- Minimum 3 years of experience in multi-unit management in Retail or the Food & Beverage industry
- Proven track record in managing and developing leaders of teams
- Highly skilled in Microsoft Office Suite applications
- Must maintain a valid driver's license
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.