Area Manager of Product Support

Brandt Industries USA Ltd. is currently seeking a motivated and technically skilledArea Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across our dealer network. This remote, territory-based role supports dealers across large geographic regions within the United States and requires extensive travel.

This position plays a key role in supporting dealers and customers by strengthening dealer service capability, diagnosing field issues in coordination with Brandt’s Technical Support team, supporting repair execution, providing field-based warranty recommendations, and ensuring completion of Product Improvement Programs. The role is highly field focused and suited to someone with hands-on trailer industry experience who is comfortable working independently while collaborating closely with Sales, Technical Support, and Product teams

Duties & Responsibilities

• Maintain strong working relationships with Service and Parts personnel at dealerships supporting Heavy Haul Trailers and Utility Trailers
• Work directly with dealers and customers to diagnose, support, and resolve trailer service issues in the field
• Lead and coordinate response to complex or high-impact product failures, including on-site support as required
• Provide field-based technical input and recommendations to the Warranty team to support accurate and timely warranty claim adjudication
• Assist in administering Company Warranty and Product Improvement Programs
• Gather, document, and report clear, complete, and accurate failure data on recurring or unresolved issues, including trailer configuration, application, operating conditions, and failure mode
• Assess real-world trailer application and usage to identify potential setup, operating, or application-related contributors to failures
• Travel with dealer representatives as required to gather field information, verify configuration and setup, take measurements and photos, observe operating methods, and support dealer technicians with engineering-approved adjustments or repairs coordinated through Technical Support
• Communicate directly with dealers, Territory Managers, and internal teams to ensure alignment and continuity throughout the issue resolution process
• Provide structured field feedback to Technical Support to support root cause analysis, escalation, and continuous product improvement
• Monitor customer and dealer satisfaction following issue resolution and support follow-up actions as required
• Support field update plans, service communications, and Product Improvement Program execution
• Promote Parts programs and support parts sales growth through technical credibility and dealer engagement
• Support dealer readiness by encouraging appropriate parts stocking and service capability for Brandt products
• Assist in the development and delivery of dealer service and warranty training
• Provide secondary product support for Brandt-manufactured Attachments, primarily related to setup, configuration, and application
• Contribute to and support the overall Customer Support Strategy in coordination with Sales and Product teams
• Travel extensively across the assigned territory, up to 70 percent, including extended and irregular trips driven by customer or dealer needs

#LI-Onsite

• Hands-on experience supporting or servicing Heavy Haul Trailers, Utility Trailers, or similar trailer or transport equipment
• Solid working knowledge of trailer systems, including axles, suspension, braking, steering, hydraulics, electrical, and structural components
• Ability to diagnose field issues, assess application and usage, and support failure analysis to identify root causes
• Experience working directly with dealers or customers in a technical support, service, or field-based role
• Comfortable working independently in a field-focused position while coordinating with internal support teams
• Strong written and verbal communication skills, including clear technical documentation
• High level of customer focus, professionalism, and sound technical judgment
• Willingness and ability to travel extensively across large geographic territories, including extended and irregular trips
• Mechanical Technologist, Journeyperson, or other relevant technical education and experience is considered an asset
• Valid Driver’s License