Area Operations Leader

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Title: Area Operations Leader Location: Pomona, CA (Onsite)

About Us Imagine a company with technology leadership of over 160 years yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we are driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview Compression Technologies & Services is hiring for an Area Operations Leader to join our team. This position is responsible for providing the leadership for all activities in the value stream process from the time the customer center receives the PO for an equipment or services sale through PO closure. This position has responsibilities to all processes within that oversight, including service coordination, daily process management, order management, parts inventory, and shipment, inside sales, invoicing, and collections, and customer satisfaction for 7 customer center locations across California, Arizona, Texas, & Oklahoma.

Responsibilities

• Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction.
• Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on-time delivery.
• Collaborate with service to ensure optimal customer experience, parts and resource availability, and technician productivity.
• Visit customers on a regular basis to understand process challenges and customer requirements.
• Effectively attract, coach, counsel, train, and develop all sales support operations employees.
• Drive continuous improvement through company performance management process and technical product training programs available.
• Develop employee skill levels, including customer service process and technical skills, to the highest degree possible.
• Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team.
• Create standard work processes where needed and ensure they are followed.
• Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment.

Requirements

• Bachelors Degree required in a related discipline (Engineering, Technical Marketing, or Business preferred).
• Individual must have a minimum of 7 years of experience in the industrial product space.

Core Competencies

• Leadership skills are essential. Individual must have a minimum of 3 years management experience, preferably in a customer-facing environment. Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading, and motivating a diverse workforce for optimal results.
• Profit & Loss experience is critical. Individual must have experience in forecasting needs, obtaining resources, and managing budgets.
• A strategic business mindset is important. This individual must be able to support the Area General Leader in creation of a strategic business plan for growing the business through internal process improvements and lean strategies to positively impact our market position.

Travel & Work Arrangements This position may be based in Phoenix, AZ; Dallas, TX; San Antonio, TX; or Edmond, OK, with occasional travel required (30-50%).

Pay Range The total pay range for this role, not including incentive opportunities, is $120,500 - $185,400. The pay range takes into account a wide range of factors that include a candidates skills, experience, and training, licensure, and certifications, and geographic location. Hired applicant will be eligible to receive discretionary/nondiscretionary annual bonuses and incentive compensation.

What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental, and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401k plan, paid time off, and even an employee stock grant among other offerings. These benefits are our commitment to you so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.