Area Property Management Specialist

At Mercy Housing, we believe everyone deserves a place to call home. As the nations largest nonprofit affordable housing provider, we build, preserve, and manage service-enriched affordable housing that helps individuals and communities thrive.

The Area Property Management Specialist partners with on-site property teams to ensure communities operate efficiently, remain compliant with affordable housing regulations, and achieve operational and financial goals. This role provides hands-on support, training, and coaching to property staff, identifies operational challenges, and implements solutions that improve performance across a portfolio of properties.

Strong background in affordable housing operations and leadership is required for this role.

This is a fully on-site position requiring regular local travel to properties within the assigned portfolio.

Pay: $30.00-$36.00 per hour, depending on experience.

Benefits

• Multiple medical plan options
• Dental coverage (including adult and child orthodontia)
• Vision insurance
• Free basic dental plan
• 15 days of paid time off during your first year
• 12 paid holidays plus 2 floating holidays
• Paid office closure between Christmas and New Years
• Early-close Fridays (3 paid hours each Friday)
• Early office closure before company holidays (3 paid hours)
• 403(b) retirement plan with employer match
• Paid volunteer time
• Paid parental and caregiver leave
• Employer-paid life insurance
• Employee Assistance Program (EAP)
• Pet insurance options

Responsibilities

• Support the day-to-day operations of an assigned portfolio of affordable housing communities to ensure compliance with Mercy Housing standards and regulatory requirements.
• Assess operational challenges and partner with property teams to implement effective solutions that improve performance.
• Provide coaching, training, and ongoing support to property management staff on operational processes, compliance, property management software, accounting systems, and personnel-related systems.
• Monitor occupancy levels and collaborate with site teams to maintain or exceed budgeted occupancy goals.
• Support rent collection efforts and ensure rent collection procedures are consistently followed.
• Maximize rental revenue while ensuring compliance with applicable affordable housing programs and regulatory requirements.
• Review operating expenses and partner with property teams to maintain performance within approved budgets.
• Monitor regulatory compliance, including resident file reviews, certifications, interim recertifications, and required documentation.
• Conduct property visits and provide recommendations to improve operational efficiency and resident service.
• Collaborate with regional leadership and cross-functional teams to support property performance and organizational goals.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Previous affordable housing or property management experience, including HUD, Low-Income Housing Tax Credit (LIHTC), Rural Housing, and Tax-Exempt Bond properties.
• Working knowledge of Fair Housing, landlord-tenant laws, and other applicable federal, state, and local housing regulations.
• Experience managing property financial performance, including budgets, occupancy, and rent collections.
• Leadership/management experience.
• Ability to travel locally to properties within the assigned portfolio.

Preferred Qualifications

• Professional certification in affordable housing or property management (CAM, HCCP, COS, CPM, ARM, or similar).
• Lease-up experience.

Knowledge, Skills & Abilities

• Strong understanding of affordable housing operations and regulatory compliance.
• Ability to analyze financial reports, operating statements, budgets, and property management reports.
• Proficiency with Microsoft Office and property management software.
• Excellent coaching, training, and interpersonal communication skills.
• Strong organizational and problem-solving abilities with attention to detail.
• Ability to prioritize multiple projects and meet deadlines while working independently.
• Professional written and verbal communication skills.
• Commitment to providing excellent customer service and supporting high-performing property teams.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.