Area Quality Assurance Manager

This position is responsible for one account with numerous sites residing in Phoenix AZ area with required travel.

The Area QA Manager role has a national salary range of 85,000-150,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, and a generous PTO policy.

Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?

Job Description

• Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites.
• Confirm requests for quality support from the site and communicate policies and procedures.
• Expert regarding selected governmental regulations for the sites.
• Proactive liaison with customer for quality assurance across sites.
• Leads a defined group of Quality Assurance resources and key initiatives disseminating regulatory and corporate policy changes.
• Develops and implements policy and procedures for sites under their responsibility.
• Develop, manage, and oversee site quality managers/coordinators.
• Leads global and cross-sector QA initiatives.
• Develops and implements processes for regulated hardware equipment and software systems validated as applicable.
• Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site, including:
• Management review
• CAPA management
• Internal quality audits
• Quality self-assessments
• Change control
• Document control
• Standard operating procedures/work instructions
• Oversee the licenses, permits, and registrations process.
• Manages the validation process as applicable at a sector or network level and associated change control processes.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by:
• Assessing performance to regulatory guidelines, the contract, and customer requirements.
• Reporting the results to executive management.
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops.
• Review and provide recommendations on regulatory, customer, and 3rd party audits.
• Review and identify trends within the quality assurance metrics for the organization.
• Primary customer contact for QA related issues/initiatives as needed.
• Develop, distribute, and maintain regular management reports.
• Compile executive level reports as required.
• Ensure site suppliers are assessed.
• Coordinate, prepare, receive, and act on audits.

Required Education and Experience

• Bachelors Degree or equivalent.
• 4 years work experience required.
• 7 years of relevant experience in a regulated environment required.
• 5 years of supervisory or management experience required.
• Certification related to quality control (RAC, Six-Sigma, etc.) preferred.

Skills

• People management
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management
• Problem solving
• Project management
• Presenting
• Report creation
• Solution execution
• Process development
• People development
• Quality program start-up experience
• Standards development
• Customer management

Our Organization is an equal opportunity employer.