The Area Sales Coordinator works with the Area Sales Managers in the Switch Division, handling the day-to-day needs of their customers. The goal of the position is to provide a seamless flow of information to and from the customers and Reps, maintaining customer satisfaction with Southern States. The primary responsibility of this role is the overall communication of information, tracking of orders from quote to delivery, and making sure our customers are satisfied with our products.
Essential Responsibilities:
Process emails from Reps and customers.
Provide quotes as requested – enter information into SalesForce and Opportunity folders.
Verify Purchase Orders for their area and supply correct information for order entry.
Convey information requests (HCIs) from Engineering to Reps and customers. Send reminders and track information flow.
Monitor the progress of approval drawings (HCAs) between Engineering and customers. Supply assistance when necessary.
Liaison with Engineering, Production, and Shipping concerning orders in their territory.
Communicate with Reps and customers on any order delays.
Provide reports for customers as required – weekly/monthly/on request.
Prepare special invoicing that may be required for their customers.
Attendance of necessary meetings and participation in conference calls.
Other duties as assigned.
Minimum Qualifications:
3+ years of customer service/inside sales experience required.