Administrative Skills, Billing, Billing Records, Cloud Computing, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, File Maintenance, Film, Inventory Management, Logistics, Microsoft Excel, Microsoft PowerPoint, Organizational Skills, Production Support, Regional Sales, Requirements Management, Revenue Management, Sales, Sales Forecasting, Sales Prospecting, Sales Support
About the role
This role focuses on transient (individual) business, including leisure travelers, corporate accounts, entertainment/film and travel advisors. If you enjoy working behind the scenes to support revenue, stay organized, and interact with high-end clients, this is a great opportunity to grow in luxury hospitality sales.
What you'll do
- Manage and coordinate luxury consortia reservations and amenities
- Maintain relationships and communication with travel advisors and preferred partner agencies
- Ensure accurate rate loading, amenities, VIP notes, and commission tracking
- Assist with pre-arrival planning for high-value guests and VIP travelers
- Monitor rooming lists, reservation modifications, and special requests
- Support Familiarization Experience logistics and itinerary
- Assist in planning and coordinating quarterly corporate mixers and “Company of the Month” initiatives to support client engagement and relationship development
Entertainment & Production Support
- Coordinate transient entertainment reservations for production crews, talent, and executives
- Manage direct billing requirements, tax exemptions, and PO follow-up
- Serve as the liaison between the VIP/Guest Experience Team and production coordinators, ensuring seamless communication regarding arrivals, room changes, extensions, and special accommodation.
- Ensure accurate routing instructions and billing set up prior to arrival
- Support last-minute reservation adjustments common within entertainment travel
Reservation & Operational Coordination
- Serve as liaison between sales, reservations, revenue management, and front office
- Assist with inventory management communication and transient booking oversight
- Handle reservation audits, confirmations, upgrades, and rooming accuracy
- Coordinate VIP arrivals and special accommodations with hotel operations teams
- Maintain detailed account and guest profile notes within CRM/PMS systems
Administrative & Sales Support
- Prepare weekly production reports and account summaries
- Assist with transient sales tracking, forecasting, and reporting
- Maintain account files, contracts, and billing documentation
- Support prospecting efforts and client follow-up
- Assist with site visits, familiarization tours, and partner events
Qualifications
- 1–2 years of hotel or hospitality experience (sales, reservations, or front office is a plus)
- Strong organization and attention to detail
- Comfortable working with systems like Opera PMS or Cloud, Powerpoint and Excel
- Clear, professional communication skills
- Ability to multitask and stay on top of deadlines