Area Vice President Support Services NC/GA Division

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Area Vice President Support Services NC/GA Division

Charlotte, NC, United States

Job ID: R213883

Shift: 1st

Job Type: Regular

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Department:

12501 Regional Non Enterprise Corporate - Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F

Pay Range:

$75.40 - $120.65

Major Responsibilities:

• Set and execute a multi-year strategic roadmap for Hospitality and Support Services that aligns with enterprise clinical, financial, regulatory, and growth priorities. Lead division-wide support services operations across multiple sites, ensuring safe, reliable, and efficient service delivery.
• Translate enterprise strategies, standards, and programs into executable divisional plans with clear sequencing and sustainment.
• Run the divisional operating cadence (KPIs, governance, escalations), driving accountability across a matrix of facility and enterprise partners.
• Align stakeholders (clinical, operations, finance, HR, quality, infection prevention, supply chain, IT) to resolve competing priorities and remove barriers-often without direct authority.
• Standardize core processes and reduce performance variation across sites while enabling appropriate local customization.
• Own divisional performance outcomes (quality, patient/teammate experience, safety, responsiveness, productivity) and lead corrective action when targets are missed.
• Partner with Finance to manage budgets, productivity, and resource planning; build business cases and deliver cost improvements without sacrificing quality.
• Lead operational excellence and continuous improvement initiatives that improve throughput support, turnaround times, and service reliability.
• Oversee vendor/service partner performance within the division, coordinating with enterprise contract owners and managing escalations and performance plans.
• Ensure regulatory readiness and risk mitigation for support services; coordinate audit responses and remediation across sites.
• Develop and coach site leaders through direct and dotted-line influence, strengthening capability, engagement, and succession.
• Represent the division in enterprise councils, elevating local needs and ensuring divisional alignment with system direction.

Licensure, Registration, and/or Certification Required:

• Certified Public Accountant (CPA) issued by a State Board of Accountancy

Education Required:

• Bachelor's Degree in Business or Healthcare Administration, or related field.

Experience Required:

• 8+ year's experience in a large healthcare environment in a management role. Experience leading a large and highly matrixed team

Knowledge, Skills & Abilities Required:

• Ability to lead a large team
• Strong people management skills
• Strong oral and written communication skills and team building skills
• Strong proficiency in computer word processing, scheduling and accounting spreadsheets.
• Ability to lead in a highly matrixed complex organization.
• Expert knowledge in facilities and vendor management

Physical Requirements and Working Conditions:

• This position requires travel; therefore, it will be exposed to weather and road conditions.
• Operates all the equipment necessary to perform the job.
• Exposed to a normal office environment.

Preferred Job Requirements

Preferred Education

• Master's Degree in related field

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Lead - Support Services Operations will oversee and manage all service line operations within a division of a large health system. This leader will ensure the delivery of high-quality, efficient, and cost-effective service line across the division, enhancing patient and teammate satisfaction. The Lead will drive strategic initiatives, operational excellence, and continuous improvement within the matrix environment of support services division, aligning efforts with the health system's mission, vision, and values.

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