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Arena Events Group Account Executive

the National Basketball Association

Milwaukee, WI

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JOB DETAILS
SKILLS
Background Investigation, Best Practices, Communication Skills, Computer Skills, Continuous Improvement, Customer Relationship Management (CRM), Customer Support/Service, Data Collection, Database Administration, Dental Insurance, Entertainment and Media, Event Management, Exceeded Sales Goal, Federal Laws and Regulations, Health Plan, Interviewing Skills, JAM (JYACC Application Manager), Lead Generation, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Psychiatry and Mental Health, Rentals, Revenue Growth, Sales, Sales Campaigns, Sales Management, Sales Prospecting, Sports, State Laws and Regulations, Strategic Planning, Team Player, Time Management, Vision Plan, Writing Skills
LOCATION
Milwaukee, WI
POSTED
3 days ago
Job Title: Arena Events Group Account Executive

Class: Full-Time

Reports to: Sr. Manager, Group Sales

Location: Milwaukee, WI; On-site

The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.

What We Offer:
  • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
  • Pet Insurance
  • 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
  • Unlimited PTO
  • Professional Development through our internal learning & development program - Antler Academy
  • Employee Resource Groups
  • Milwaukee Bucks and NBA League Discounts
  • Company Paid Parking and Phone Allowance
Summary:

The Arena Events Group Account Executive will report to the Sr. Manager, Group Sales and have the responsibility of generating revenue through the selling of group and premium ticket packages for select Milwaukee Bucks & Fiserv Forum events, like Disney on Ice, Monster Jam, Harlem Globetrotters, etc.

Additionally, this person will plan and coordinate large group events and theme nights. Core to this role is the ability to prospect, sell and service numerous group buyers, manage multiple sales campaigns simultaneously, and work closely with other departments on the set-up, sales, and facilitation of events.

Ideally, this person has previous sales experience in the sports & entertainment industry and a track record of success in selling both group and premium/hospitality products. Additionally, this person should have the proven ability to multi-task both in the office and at events. With the opening of Fiserv Forum, expectations for Bucks and arena show sales and service are high, which means that we will rely heavily on this role to be a leader in developing new relationships and to be a high revenue generator.

Responsibilities:
  • Meet or exceed annual sales goals
  • Meet daily and weekly outbound call and appointment expectations
  • Develop strategies to maximize group and premium sales for Milwaukee Bucks & Fiserv Forum events
  • Sell and prospect new full season ticket memberships, partial plans, single game suite rentals
  • Accurately and efficiently document customer & prospect activities in CRM
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, data capture and personal database management
  • Build strong relationships and gain a deeper level of knowledge about each customer
  • Perform event-day responsibilities, including entertaining clients and fulfilling large group events and theme night commitments
  • Attend team and community events for purpose of improving sales opportunities
  • Proactively create opportunities for new business with existing customers
  • Work collaboratively with other internal departments and key outside contacts
  • Additional responsibilities as assigned by the Arena Show & Events Manager
Qualifications:
  • A minimum of two years of successful sales experience, preferably sports and/or arena sales experience
  • Four-year college degree
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel, Outlook)
  • Demonstrates a positive attitude
  • Highly motivated with a desire to be successful
  • Ability to work independently and as part of a team towards achieving department and company goals
  • Strong organizational and time-management skills
  • Strong knowledge of the arena/family show industry and sports & entertainment industry
  • Able to work in a fast-paced environment and able to adapt quickly to change
  • Excellent oral and written communication as well as customer service and problem-solving skills
  • The ability to learn and master new software programs including the CRM platform and ticketing system (Ticketmaster Archtics) is essential
  • Must have the ability to navigate the arena in order to visit clients and escort potential customers on arena tours
  • Lifting of 25lbs or more may be required
  • Must be available to work flexible hours including nights, weekends and holidays
  • Polished phone and face-to-face presentation skills with the ability to confidently react to situations in a timely and professional manner

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

About the Company

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the National Basketball Association

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