Ariba Technical Support Specialaist

Ariba Technical Support SpecialistIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job DescriptionAriba Tech Support Specialist – 3 positionsPrinceton NJ6+ monthsResponsibilities:Administration of the centralized technical support of Source to Pay (S2P) applications - Ariba OnDemand (AOD), Ariba Network (AN), EchoSign, Onyx, and Cognos.Execute S2P technology support tasks, including: handling S2P application incidents; S2P application service enhancement requests; general management (tracking) of submitted change requests; implementing approved changes with minimal business disruption.Support the S2P application release process, including: review of supplier-provided release notes, escalation to appropriate contacts, coordination of testing activities, and consideration of impacts.Clearly set expectations for resolving each incident and coordinating change requests; then manage the business users and the project teams to those expectations.Required Skills:3 to 5 years of technical support experience with ERP applications. Preference for SAP ECC, Ariba OnDemand, and/or Ariba Network.Good understanding of best practices and current trends in technology relative to S2P is a plus.Experience with application maintenance activities, including change/release management process/system(s).3 years of business intelligence/report development experience. IBM Cognos v8.4 or greater is preferred.Knowledge of and experience with Data Warehousing concepts.Experience with SQL server and SQL queries.Strong analytical and problem solving skills.Demonstrated ability to work successfully in a matrix organization and achieve objectives; some project management skills preferred.Strong communication and interpersonal skills.Must be customer focused – meaning must be able to understand the importance stakeholders business objectives and drive the process towards achieving those objectives.Strong interpersonal skills and proven track record in working with all levels of an organization's technical and business departments.Must be a self-starter, enthusiastic; and possess very strong organizational, task management and prioritization skills.Demonstrated ability to complete deliverables on time and within budget.Bachelor's degree is required.