ARP Driver/Loader

JOB SUMMARY
Under the direction of the Program Manager, the Appliance Route Driver will lead the daily Appliance Pickup Process, including, following a predetermined route using a 16' or 26’ Box truck to collect appliance while ensuring high quality customer satisfaction is delivered.

DUTIES AND RESPONSIBILITIES
Primarily works as the lead for a two-man crew to safely remove appliances from customer homes.  This includes travel to the homes, meeting with the customers and removing identified appliances.
Operating a 16'/ 26’ box truck, with lift gate, to conduct pre-scheduled appointments
Meet the established daily, weekly and monthly Key Performance Indicators for appliance pickup appointments
Convey positive image of project partners by maintaining a professional appearance
Track and report pickups and deliveries using a mobile device.
Cooperatively work with program staff to identify and recommend areas for process improvement
Perform related training and work as required

Qualifications:

Valid Driver's License and good driving record
2 – 3 years of experience operating box trucks
Excellent communication and interpersonal skills
Professional appearance
Familiarity with mobile devices
Comfortable working with people of diverse background
Exercises good judgment and maintains safety at all times
Able to lead, motivate, be diplomatic, and build positive rapport with customers
Able to communicate with technical and non-technical individuals
Able to work independently and with a team
Able to work flexible schedule, including evenings and weekends
Able to bend, stoop and reach
Able to learn and work with new technology (e.g. handheld data devices)  
Must be able to pass criminal background check and drug screening

SCHEDULE
Monday-Friday (occasional Saturdays), Start time 7:30 am  

MINIMUM REQUIREMENTS  
Able to work in very fast-paced environment and hold to deadlines.
Problem-solver.  Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.  
Ability to communicate effectively with subordinates, peers, superiors and customers
Knowledge and understanding of energy audits and the direct install measures

PREFERRED QUALIFICATIONS
1 year furniture or appliance delivery or loading and unloading
1 year customer service experience
Experience with Customer Management Systems/Databases
The above information is intended to describe the most important aspects of the job.   It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.