Arrival and Admissions Supervisor

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

A Hersheypark Arrival and Admissions Supervisor maintains accountability for assigned location(s), including Ticketing Services, HPGO, and Arrival Experiences. This position works in a team environment with other Admissions and Arrival Employees and Supervisors.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Conduct Guest Experience shift meetings with employees, team leads, and supervisors*

• Maintain a clean work area, including preparing and sweeping queue areas, work stations, ensuring that walkways/paths are free of debris, and removal of trash when necessary*

• Communicate with supervisor(s) regarding staffing needs and coordinate a team members break schedule to ensure compliance with child labor laws*

• Ensure employees are trained at their assigned location and have proper documentation. Coach employees and administer disciplinary action when necessary. Ensure the Guest Experience team is operating in a safe and efficient manner and enforce safety guidelines*

• Adhere to Guest Experience standard operating procedures by maintaining proficiency in Ticketing Services, HPGO, and Arrival Experience positions*

• Communicate with partners regarding outstanding operational needs within the area, including, but not limited to, systems, physical maintenance, and/or inventory.

• Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, batch ticketing printing, Group Sales ticket checking, Group Sales ticket distributions, season pass record entry, cashier reconciliation reports, update communication logs, and track inventory*

• Conduct the required amount of Internal Audits*

• Provide our guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations*

• Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs

• Sell and track inventory items including Season Pass cups and bags. Take Season Pass and Summer Fun Card Photos for applicable visiting guests

• Assist with guest correspondence via email.

• Perform other duties as assigned

Qualifications:

• Must be 16 years of age or older on the date of applying

• Must have previous experience in a customer service or hospitality environment

Knowledge, Skills, and Abilities:

• Must be proficient in the use of Google Workspace applications

• Must be comfortable with the use of electronic equipment and digital ticketing software

• Must have the ability to effectively communicate nonverbally, verbally, and in writing, including delivering instructions/directions, and speaking clearly on radios and phones

• Must have the ability to remain alert and vigilant at all times

• Must be able to successfully attend and complete all department training requirements

• Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must have the ability to safeguard confidential information

• Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others

• Must be comfortable handling cashless transactions

• Must have strong conflict-resolution/problem-solving skills

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day

• Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance

• Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.

• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer