Background Investigation, Communication Skills, Customer Support/Service, Heavy Lifting, High School Diploma, Interpersonal Skills, Organizational Skills, Presentation/Verbal Skills, Regional Sales, Regulatory Compliance, Resolve Customer Issues, Retail, Safety Codes, Safety Process, Safety/Work Safety, Sales, Team Player, Transaction Processing/Management, Writing Skills
WAGE RANGE: $15.00-$20.00
OPEN UNTIL FILLED: 1ST CLOSING DATE: JULY 13, 2026 (SWING/GRAVEYARD SHIFT)
ESSENTIAL JOB FUNCTIONS:
- Provides the highest level of customer service, emphasizing courteous assistance to each customer by greeting and acknowledging guests in a friendly manner, using the customer's name whenever possible. Acknowledges customers while at the register, while on the sales floor, and passing in hallways, etc.
- Aids guests, including locating items within the store, providing location directions, road condition updates as requested, and assisting customers at the fuel dispenser if needed.
- Operates cash register and processes transactions within department guidelines for all Arrowhead-approved payment methods.
- Responsible for staying current on in-store promotions.
- Maintains sales counter in an organized, safe, and tidy manner while replenishing supplies as needed.
- Informs supervisor of supply needs and assists with stocking point-of-sale supplies.
- Assists with maintaining stock and cleanliness of coffee bar, deli bar, cooler, and point of sale area.
- Must be able to lift and maneuver heavy, bulky items onto shelving including overheads when changing displays or replenishing products.
- Promotes customer service by handling inquiries and requests.
- Ensures that operation of equipment, tools, and materials are handled in a safe and sanitary manner.
- Compliance with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
- Assists customers with items located in locked cases.
- Promotes a clean, safe, and healthy work environment for employees and guests.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
SIGNATORY ABILITY:
ACCESS TO SENSITIVE AREAS:
MINIMUM QUALIFICATIONS:
- Six (6) months of retail cashier or front-line customer service work experience.
- Work various schedules, shifts, and holidays.
- Stand for long periods; bending and lifting regularly; lifting a minimum weight of 40 pounds chest high and repetitive use of arms, wrists, hands, and fingers.
- Possess excellent organizational skills, be a self-starter, and be able to perform essential job duties with minimal supervision.
- Requires strong communication skills, and verbal, written, and interpersonal skills to effectively work with a diverse group of people.
- Requires a criminal history background check.
- Must be at least 18 years of age.
PREFERRED QUALIFICATIONS:
- High school diploma or GED. OR ten (10) years of experience.
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Wildhorse Resort & Casino