Job Title: ART STUDIO SUPERVISOR

Rate of Pay: $18.00 + 1% Commission

Shift: 5 days a week, 9:30 am-5:30 pm.

Full-time Year-Round

Weekends, holidays and special events are required based on business needs.

FLSA Status: Non-Exempt/Hourly

Summary: The Art Studio Supervisor is responsible for overseeing the day-to-day operations of the reception desk, supporting the guest experience while guiding and mentoring studio staff. This leadership role maintains the high standards of hospitality, organization, and artistry that define the Sundance brand. The Supervisor acts as a liaison between guests, artists, and internal departments, ensuring smooth studio operations and a welcoming, inspiring environment.

Key Responsibilities:

• Warmly welcome all guests and guide them through their Art Studio experience, whether browsing, shopping, or attending a class
• Lead and supervise daily operations of the studio including guest services, cleanliness, and front-end staff coordination
• Train, support, and mentor studio receptionists and seasonal staff
• Provide excellent service by responding to guest needs and resolving concerns calmly and professionally
• Maintain a thorough understanding of the studio's offerings, services, and retail products
• Operate the POS system, run and close registers, handle guest purchases, and ensure accurate payment
• Package and ship various artworks (glass, pottery, etc.) with care and attention to sustainable practices
• Maintain inventory systems, support monthly audits, and restock supplies as needed
• Answer phones, manage email correspondence, and maintain scheduling systems
• Contribute to studio display, seasonal decor, and event support when needed
• Uphold and model the Sundance story of land preservation, environmental stewardship, and creative expression

Supervisory Responsibilities:

• Guide and support front-line studio staff during shifts
• Provide feedback and assist with training new team members
• Maintain open communication with management and suggest operational improvements
• Act as a back-up for the Art Studio Manager as needed

Required Qualifications:

• Previous experience in customer service or hospitality, ideally in an artistic or retail environment
• Strong communication and leadership skills
• Detail-oriented and highly organized
• Ability to work independently and handle multiple responsibilities
• Comfortable using computer systems, including scheduling, POS, and email
• Appreciation for the arts and creative learning experiences

Preferred Experience:

• Background in visual arts, art education, or studio operations
• Prior experience in a team leader or supervisory role
• Familiarity with art materials and studio practices (ceramics, painting, etc.)

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

Benefits:

• Employee discounts on dining and resort amenities
• Season Pass

Disclaimer:

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.