Artificial Intelligence Analyst -Remote

Artificial Intelligence Analyst -Remote

Address: Remote

Job ID 1821124BR

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Job Summary:

Responsible for the performance of the overall quality speech analytics category design. Works cross-functionally with various groups internally and externally. Collaborates and synthesizes analyses for the execution of scorecards. Responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company. Works hand-in-hand with other analysts and specialists within the team to build and invent an outstanding product with a prime focus on accuracy, understandability and performance of the product.

Schedule: This position offers remote work. However, employees located within a 50-mile radius of the Deerfield, IL office are expected to work on-site four days per week, with one remote workday. Standard business hours are Monday-Friday, 8:00 AM-5:00 PM, with flexible start times.

Job Responsibilities:

• Implement statistical language models, computational frameworks to process massive volumes of data, and engineer prototypes in a programming language (examples: Python, Java, R).
• Analytical and knowledgeable, recognize pertinent language patterns and conversational content that lead to business value
• Analyze recorded audio and audio-based data sets for critical insights.
• Captures combinations of keywords & phrases within the system for optimal configurations performance
• Natural Language Processing: Develop and/or apply statistical modeling techniques, optimization methods, and other ML techniques to different applications.
• Participate in design, development, evaluation, deployment and updating of data-driven models and analytical solutions for natural language applications.
• Responsible for determining opportunities through analysis of current or future trends and provide ongoing speech category design
• Determine what call events (keywords and phrases) to train the software to recognize as structured data to support analytics and business goals, by using an inquisitive and intuitive approach
• Weekly/monthly reporting to management and business units
• Familiarity with Voice User Interface (VUI) documents
• Use a variety of testing methods to measure the impact of ongoing campaigns and new initiatives.
• Build positive relationships, drive decisions and communicate findings to executives and partners.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's in Computer Science, OR High School diploma/GED plus three years of equivalent experience
• Programming experience in one or more of the following: Java, C++, Python or equivalent.
• Experience managing large datasets, both structured and unstructured
• Experience collaborating with internal and external resources to develop strategies that meet department goals.
• Experience in identifying operational issues, recommending and implementing strategies to resolve problems.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree in Computer Science or related field
• 2 to 3 years of Python
• Elementary statistics
• Familiarity with SQL
• Familiarity with Databricks or related tools
• Familiarity with chat or voice based systems

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

An employee in this position can expect a salary rate between $47,300 and $121,400 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.

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