AS Training/Vol. Coord.

Purpose: The Advantage Services Training & Volunteer Coordinator will be responsible for the initial onboarding of new Advantage Services team members and delivering ongoing training to the team. This role will also be responsible for the training and orientation of volunteers and interns. Furthermore, this role will coordinate with the Advantage Services team to identify volunteer opportunities and transition volunteers and interns from their orientation to onsite experience.

ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS

Training & Onboarding Project Management

• Works in collaboration with Advantage Services team leadership to ensure training and onboarding curriculum aligns with current best practices, expectations, and internal processes.
• Delivers engaging training content tailored to the needs of adult learners.
• Implements process for assessing skills and knowledge gained through trainings provided.
• Maintains tracking system for the training received by team members over time.
• Participates in continuous quality improvement process related to training within Advantage Services.

Volunteer and Intern Coordination

• Coordinates volunteer transitions to onsite roles and activities
• Provide ongoing support and coaching to coordinators who are supervising volunteers and interns
• Support the assessment of the volunteer program's effectiveness and engage in continuous process improvement
• Serve as a communication liaison to ensure volunteers and interns have a clear understanding of expectations and the structures in place to support them

Maintains communication flow and functions as a team leader

• Provides mentorship to new team members
• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution
• Provides information needed by other team members in a timely and effective manner
• Gives and receives feedback to and from supervisor and other team members
• Utilize Outlook email function - read and respond to emails

Minimum Requirements

• Bachelors degree in social work or related field OR at least four years of work experience in a related field.
• Knowledge of service coordination and/or case management services.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Ability to network and develop community partnerships
• Experience using MS Office 365 and other software programs.
• Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

• Licensed mental health professional or social worker.
• Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
• Knowledge of affordable housing programs.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

Other Requirements

• This job description is intended to provide information essential to understanding the scope of the Stabilization & Roving Coordinator position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.