Ascentium Customer Service Specialist I

Position: Ascentium Customer Service Specialist (Spanish Bilingual) 
Location: Houston, Texas
Duration: Contract
Job ID: 180107
Pay Range: $18- $20

Job Overview:
The Ascentium Customer Service Specialist I is primarily responsible for handling inbound customer calls regarding account questions and related matters. This role involves providing exceptional customer service, resolving issues, and ensuring customer satisfaction while adhering to company policies. The position is part of a dynamic team that supports a wide range of industries, including technology, healthcare, hospitality, and more.

Responsibilities:

• Receive customer phone calls and resolve issues or concerns as necessary.
• Research accounts to gather pertinent information and address issues.
• Determine the best methods to resolve problems to ensure customer satisfaction and compliance with company policies.
• Respond to billing inquiries and provide accurate information.
• Handle verification of payment histories and provide payoff quotes.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolutions to their problems.
• Follow up verbally or in writing to ensure customer satisfaction.
• Work under close supervision or within clearly defined procedures.

• High School Diploma or GED.
• One (1) year of customer service experience.

• Ability to manage multiple priorities effectively.
• Willingness to learn additional systems as needed.
• Ability to work in a team environment when applicable.
• Capability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail and proofreading skills.
• Excellent verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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