Ask Me Team Leader

Must live in AL, DE, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, UT, VA, or WI

The DEA AskMe is responsible for answering associate questions, in a fast-paced environment, regarding procedures and order processes, for the Sr. Order Entry Associate to process the orders accurately and in a timely manner. Other duties within the role include emailing the Corporate Sales Support teams with Order Issue to provide an answer to the DEA associate, processing orders, processing emails in Salesforce for tasks or handoff quality issues and other duties as assigned.

• Responsible for answering questions that associates may have.
• Ability to give clear instructions in a step-by-step manner.
• Ability to utilize all resources to find answers.
• Ability to patiently coach associates where to go to find answers.
• Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner.
• Perform "Ask Me" duties in production, answer procedural questions of associates.
• Detail oriented with a strong emphasis on accuracy.
• Must be able to work 40 hours per week along with overtime as needed.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to attend and successfully complete Leadership Training.
• Demonstrated ability to handle confidential information with discretion.
• Ability to communicate effectively and professionally with other departments as needed.
• Ability to multi-task.
• Affective conflict resolution.
• Other duties as assigned.