ASL Scheduling Coordinator

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Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

The Scheduling Coordinator will support the Operations Team by focusing on scheduling interpreters across multiple lines of business and working closely with both clients and interpreters to ensure high levels of client satisfaction, interpreter engagement, and operational efficiency.

In this fast-paced environment, the Scheduling Coordinator will be responsible for answering phone calls from clients and interpreters, creating appointments on demand, and actively working to fill as many service requests as possible. This includes communicating with interpreters through various methods (phone, email, messaging platforms, etc.) to ensure timely and effective scheduling.

Responsibilities

• Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients' needs and expectations.
• Manage urgent needs by accessing Propio's database of Interpreters to solve last-minute requests by the client.
• Track and audit schedules and timesheets for the interpreters that service our clients and our community.
• Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience.
• Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction.
• Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality.
• Other duties as assigned.

Requirements

• 2+ years relevant customer service experience
• Ability to be resourceful, take ownership, be motivated, and have great attention to detail
• Excellent written and verbal communication skills
• Outstanding customer service and professional behavior
• Intermediate level experience using Microsoft Suite Products (Excel, Word, Outlook, etc.)
• Experience scheduling in multiple web-conferencing platforms (Teams, Zoom, WebEx etc.)
• Ability to manage confidential and sensitive information
• Ability to work both independently and within a team to meet deadlines
• Ability to multi-task and still give strict attention to detail in a rapidly changing environment
• Strong organizational skills
• Must have strong typing skills (specifically accuracy)
• Adaptability - Able to deal with frequent change, delays and/or unexpected events

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.