Assc Patient Care Coord/22/HCD120

• Greet and check in patients in a professional, courteous, and empathetic manner
• Answer and manage a high volume of inbound calls (average of 114 calls per day), appropriately screening and routing calls
• Schedule, reschedule, and confirm patient appointments accurately
• Balance daily collections and support front-office billing workflows
• Address routine patient inquiries and escalate non‑routine concerns to appropriate team members
• Maintain accurate patient demographics and appointment records
• Ensure compliance with patient privacy and confidentiality requirements
• Support overall front desk operations to ensure an organized and efficient clinic environment
  

• Prior experience in a medical office, healthcare setting, or patient‑facing role
• Experience with appointment scheduling, front desk operations, or call center environments
• Familiarity with managing confidential or sensitive information
• Ability to multitask effectively while maintaining accuracy and patient satisfaction
• (Medical experience is preferred but not required.

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