Assc Patient Care Coord/22/HCD120

Job Title: Associate Patient Care Coordinator (Centralized Scheduler)

Location: Mount Kisco, NY

Contract: 6-month contract with possible extension

Shift: Monday–Thursday, 8:30 AM–5:30 PM; Friday, 8:30 AM–5:00 PM

Hours per week: 40 hours

Position Summary:

• The Centralized Scheduler is responsible for coordinating patient appointments for the Ophthalmology department. 
• This role supports both phone-based scheduling and in-person patient interactions.
• The ideal candidate is organized, detail-oriented, and able to provide excellent customer service in a fast-paced clinical environment.

Key Responsibilities:

• Schedule, reschedule, and cancel patient appointments accurately via phone and in person
• Provide patients with clear instructions regarding visit preparation, referrals, and insurance requirements
• Confirm appointments and manage scheduling work queues
• Verify and update patient demographic and insurance information
• Coordinate provider schedules and optimize appointment templates
• Communicate effectively with physicians, technicians, and front desk staff
• Address patient inquiries in a professional and courteous manner
• Maintain confidentiality and comply with HIPAA regulations
• Assist with coverage and additional administrative tasks as needed

 Qualifications:

• High school diploma or equivalent required
• Previous medical scheduling or healthcare experience preferred
• Strong communication and customer service skills
• Ability to multitask and manage high call volumes
• Proficiency with electronic medical records (EMR) systems preferred
• Strong attention to detail and organizational skills
• Physical Requirements
• Prolonged sitting and phone use
• Frequent interaction with patients and staff