Job Title: Radiology Call Center Representative
Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k)
Pay Rate: $19/hr (Paid Weekly)
Contract to Hire: 3 Months
Location: Optum – 100 South Bedford Road, Mount Kisco, NY 10549
Schedule: Monday – Friday, 8:30 AM – 5:30 PM
Position Overview:
The Radiology Call Center Representative plays a critical role in supporting patient care by coordinating and scheduling radiology exams. This position operates within a high-volume contact center environment, ensuring timely and accurate appointment scheduling while maintaining excellent customer service and compliance with healthcare regulations.
Team Environment:
This role is part of a Radiology Contact Center team, working alongside inbound schedulers and additional call center staff responsible for managing incoming patient calls. The team operates in a collaborative, fast-paced environment focused on delivering efficient and patient-centered service.
Key Responsibilities:
Handle a high volume of inbound calls (approximately 65–75+ calls daily)
Schedule radiology appointments and procedures accurately and efficiently
Maintain continuity of care by managing scheduling and tracking systems across work queues
Collect and verify accurate patient information, including demographics and insurance details
Provide clear and professional communication to ensure patient understanding of procedures and appointments
Work effectively in a fast-paced, high-volume call center environment
Adhere to all administrative policies and procedures to support quality patient care
Maintain strict confidentiality in compliance with HIPAA and OSHA regulations
Stay current on medical and organizational requirements relevant to the role
Attend all required company and departmental trainings
Qualifications:
Required:
High School Diploma or equivalent
Prior experience in a healthcare setting
Strong communication and customer service skills
Ability to manage multiple tasks and systems simultaneously
Comfortable working in a high-volume call center environment
Preferred:
Previous inbound call center or scheduling experience
Experience using Epic or similar electronic medical record (EMR) systems
Additional Information:
No professional license or certification required
Business casual dress code
Interview Process:
First round: Virtual interview via Microsoft Teams
Second round: In-person interview
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