Assessment and Evaluation Manager

Assessment and Evaluation Manager

Department: Institutional Research and Effectiveness

Reports To: Director of Institutional Research, Effectiveness and Transformation

FLSA Status: Exempt

Employment Status: Full-Time

Location: Lane College, Jackson, Tennessee

JOB OVERVIEW

The Assessment and Evaluation Manager provides operational leadership for the College's academic program assessment, institutional testing, survey administration, and evaluation activities. The Manager coordinates recurring assessment and evaluation processes and supports the use of assessment, testing, survey, and evaluation findings to improve academic programs, student services, and institutional processes. The position works collaboratively with faculty, administrators, and staff across the College. The Manager ensures the continued development and expansion of the Testing and Evaluation Center.

The Assessment and Evaluation Manager is a grant-funded position and salary commensurate with verifiable experience and education.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Academic Assessment and Evaluation

• Coordinate the annual academic program assessment process.
• Monitor assessment timelines, submissions, findings, and action plans.
• Support academic program assessment processes, documentation, and reporting expectations.
• Prepare assessment summaries and reports that support program improvement.

Testing, Surveys, and Evaluation Services

• Coordinate institutional testing activities, such as Major Field Test, testing accommodations, and other institutional testing activities.
• Coordinate administration of institutional surveys, including course evaluations, satisfaction and experience surveys, and other institutional feedback initiatives.
• Develop annual testing and survey calendars and schedules.
• Monitor participation and maintain testing and survey records.
• Prepare summaries and reports of testing and survey results.

Testing Center Development

• Support initiatives that strengthen the College's Testing and Evaluation function.
• Planning and operational development of expanded testing and evaluation services.
• Support development of partnerships and processes that prepare the College to provide testing services for external organizations and community stakeholders.
• Contribute to the development of sustainable testing and evaluation operations that support future growth of the Center.

Documentation and Collaboration

• Maintain assessment, testing, survey, and evaluation records and supporting documentation.
• Develop and maintain procedures, templates, and reference materials.
• Collaborate with faculty and campus offices to support assessment, testing, survey, and evaluation activities.
• Communicate assessment, testing, and survey schedules and reporting requirements.
• Participate in committees, workgroups, and professional development related to assessment and student learning.
• Maintain confidentiality of institutional information and records.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Education

Bachelor's degree required from an accredited institution.

Preferred fields include:

• Higher Education Administration
• Assessment and Evaluation
• Educational Research
• Institutional Research
• Educational Leadership
• Psychology
• Sociology
• Public Administration
• Related fields

Master's degree preferred.

Experience

• Minimum of three years of experience in assessment, evaluation, testing, institutional research, higher education administration, or related areas.
• Experience in higher education preferred.

PREFERRED QUALIFICATIONS

• Experience coordinating program assessment.
• Experience administering institutional surveys.
• Experience supporting institutional testing services.
• Experience preparing assessment and evaluation reports.
• Experience using survey administration or assessment management systems.

KNOWLEDGE, SKILLS, AND ABILITIES

Assessment and Evaluation

• Knowledge of program assessment and continuous improvement practices.
• Knowledge of evaluation principles and evidence collection.
• Ability to organize, interpret, and communicate assessment findings.
• Knowledge of institutional testing operations.
• Experience coordinating survey administration and reporting.

Communication and Organization

• Strong organizational, written, and interpersonal communication skills.
• Ability to collaborate effectively with faculty, staff, and administrators.
• Ability to prepare clear reports and maintain accurate documentation.
• Attention to detail and sound project management skills.
• Ability to manage multiple recurring annual processes.

Technology

• Proficiency with Microsoft Office applications.
• Experience using survey platforms and related technologies.
• Ability to learn institutional information systems and reporting applications.

PHYSICAL DEMANDS

The employee is regularly required to sit, communicate, use computers, and perform routine office activities. Occasional lifting of materials up to 25 pounds may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

WORK ENVIRONMENT

Work is primarily performed in a standard office environment with routine use of computers and office equipment. Occasional evening or weekend work may be required to support testing schedules, survey administration, assessment activities, and institutional deadlines.

EQUAL OPPORTUNITY EMPLOYER

Lane College is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.