The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required:
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Additional Skills Required:
Ability to stand, walk, bend, lift up to 40 pounds and follow directions.
Experience Required:
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Education Required:
A high school diploma or equivalent.
Additional Information:
Local to LA County candidates only. Travel is required for all DPSS locations throughout LA County. Individuals must have a valid driver's license with no restrictions and their own car for transportation; mileage will not be paid by DPSS. Individuals will use their own cell phone and DPSS will not pay phone bills or extra charges. This is a short-term position for a project that is scheduled to take 1 to 3 months.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140
Numbers & Facts
Location
City of Industry, CA
Skills
Administrative Skillsunmatched
Cellular Telephoneunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Documentationunmatched
Driver's Licenseunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Lift/Move 40 Poundsunmatched
Management of Information Systems/Technology (MIS)unmatched
Office Equipmentunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Project Scheduleunmatched
Software Administrationunmatched
Software Installationunmatched
System Testunmatched
Technical Supportunmatched
Testingunmatched
Training/Teaching Materialsunmatched
Willing to Travelunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.