Asset Logistics Specialist

About NHC

Since 2002, New Horizon Communications (NHC) has been delivering cloud-based and legacy Telco services to businesses nationwide. As THE Communications STACK Provider™, NHC integrates essential technologies every business needs to communicate and collaborate. Our STACK is built from the ground up in three layers: Network Services, Overlay Services, and Managed Services. Headquartered in Concord MA, with additional offices in Fairport NY, and Ft Myers FL, we are on a steady growth trajectory through strategic partnerships with top Technology Services Distributors and Technology Advisors.

We are expanding our Logistics team and seeking a motivated and technically skilled Specialist to join our team and support our continued growth. This role is based at our Concord, MA headquarters.

Brief Role Description:

The Asset Logistic Specialist supports the Logistics Department at NHC and performs a broad range of operational and technical duties related to all NHC provided equipment.

Key Responsibilities:

• Manage shipping and receiving processes, ensuring accuracy and timeliness
• Stock and maintain equipment inventory levels
• Fulfill customer orders, including:
  • Configuring devices
  • Performing firmware upgrades
  • Troubleshooting hardware prior to shipment
• Test returned equipment to determine eligibility for restocking
• Conduct and support year-end physical inventory counts
• Maintain accurate records of inventory movement and asset tracking
• Assist with on-call support as needed

Qualifications:

• Technically inclined individuals with experience configuring IP routers and switches for integration with customer networks
• Ability to configure file management systems for phones, routers, and switches
• Experience maintaining inventory control systems by:
  • Tracking stock locations
  • Processing requests
  • Recording quantities received and distributed
• Strong attention to detail when preparing high volumes of outgoing shipments
• Experience with or ability to perform asset tracking and inventory lifecycle management
• Strong organizational skills with the ability to maintain a clean, safe, and efficient work environment, including keeping shelves, pallet areas, and workstations orderly

Physical Demands and Work Environment:

• Regularly lift and/or move objects 10-50lbs
• Occasionally lift and/or move objects exceeding 100 lbs.
• Frequently required to walk, stand, and handle packing/unpacking of equipment

Salary & Benefits:

Base salary plus a generous benefit package that includes Health, Dental, Life/AD&D, Short- and Long-Term Disability and 401K with company match.