Analysis Skills, Asset Disposal, Asset Management, Asset Management Software, Communication Skills, Computerized Maintenance Management System (CMMS), Cost Control, Cross-Functional, Data Analysis, Data Management, Data Quality, Decision Support, Detail Oriented, Documentation, Enterprise Computing, External Audit, Finance, Financial Operations, Financial Systems, Help Desk, ITIL (IT Infrastructure Library), Industry Standards, Internal Audit, Inventory Management, Leadership, On Site Support, Operational Support, PC Hardware, Performance Metrics, Physical Inventory, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Purchasing/Procurement, Quality Management, Reconciliation, Record Keeping, Regulatory Requirements, Reporting Skills, Risk, Risk Analysis, Service Level Agreement (SLA), ServiceNow, Team Player, Time Management, Trend Analysis, Vendor/Supplier Evaluation, Writing Skills
** Screening questions/ answers at the top of candidate's resume **
~~Note that video will be required; if a candidate refuses video during the interview, please dismiss.
Q1: Which end-user hardware asset types and lifecycle stages have you supported?
A1: Looking for end to end experience (procure, deployment, refresh, retire)
Dismiss if: No experience with PC hardware or lifecycle stages
Q2: What types of hardware or inventory reports have you produced, what analysis did you perform on the data, and how were those reports or insights used?
A2: Looking for inventory counts, audit reporting, aging, KPIs/SLAs for ops and/or leadership and explains analysis like data accuracy, risk avoidance, trends, etc.
Dismiss if: Not responsible for reporting or no experiencing with analyzing data to produce outcomes
Q3: Which teams did you work with most, and how did you coordinate asset lifecycle process and accuracy with them?
A3: Looking for interactions with EUC field services and operations and experience coordinating with other teams
Dismiss if: No experience working with other teams on lifecycle operations
JOB DETAILS:
The Asset Management Analyst supports the lifecycle management of enterprise hardware assets, ensuring accurate tracking, data integrity, compliance, and cost optimization. This role partners with IT Operations, End User Computing (EUC), Procurement, and Security teams to maintain reliable asset records and support informed operational decision-making. The Hardware Asset Management Analyst must possess strong leadership skills, a thorough understanding of hardware technologies, and the ability to work collaboratively with various stakeholders.
Key Responsibilities
Hardware Asset Lifecycle Management
" Support the full lifecycle of end-user hardware assets including request, procurement, deployment, refresh, redeployment, and retirement.
" Maintain accurate and timely asset records within the enterprise asset management system, aligned with financial and operational systems.
" Assist with refresh planning, redeployment decisions, and asset disposition activities.
Documentation and Reporting
" Generate regular reports on hardware lifecycle activities, vendor performance, and project outcomes, providing insights and recommendations to senior management.
" Ensure that all hardware lifecycle activities are compliant with organizational policies, industry standards, and regulatory requirements.
" Analyze asset data to identify trends, risks, utilization opportunities, and cost optimization opportunities.
Inventory & Data Management
" Ensure asset data accuracy, completeness, and consistency across systems.
" Monitor asset records for discrepancies and coordinate corrections with operational teams.
" Support physical inventory audits, reconciliations, and validation activities.
Compliance & Governance
" Adhere to internal Hardware Asset Management (HAM) policies, procedures, and controls.
" Support internal and external audits by providing asset documentation, reports, and evidence.
" Track lease expirations, contract associations, and asset disposition requirements.
Cross-Functional Collaboration
" Partner with IT Operations, EUC, Procurement, Finance, and Security teams to support asset lifecycle activities.
" Coordinate with vendors, depots, and service providers to validate asset data and lifecycle updates.
" Escalate asset risks, data quality issues, and process gaps to senior team members.
Critical Skills
" Bachelor's degree or equivalent experience.
" 3-5 years of experience in End User IT Asset Management, Hardware Asset Management, or IT Operations with a focus on hardware lifecycle activities.
" Experience working with asset management tools and systems (e.g., ServiceNow).
" Strong attention to detail with a focus on data accuracy and reconciliation.
" Ability to analyze asset data and translate findings into actionable insights.
" Effective written and verbal communication skills.
Additional Skills
" Experience supporting enterprise End User Computing (EUC) environments.
" Familiarity with financial, procurement, or inventory management systems.
" Exposure to ITIL, ITAM, or asset lifecycle governance practices.
" Relevant IT Asset Management or Service Management certifications.
Core Competencies
" Hardware asset lifecycle knowledge
" Data quality management and reconciliation
" Process adherence and documentation
" Cross-functional collaboration
" Problem solving and issue escalation