Job Description
Job Title: Asset Protection Advisor
Location: Corporate
Department: Asset Protection
Job Summary: The Asset Protection Advisor (APA) owns assigned Asset Protection and Security investigations from intake through documentation, recommendation, and closure, while operating within established review, escalation, and approval processes. The APA conducts investigations related to cash loss, merchandise loss, associate theft, and security incidents, partnering with store management, field leadership, law enforcement, and Asset Protection leadership to reduce risk and support safe store operations. This role is accountable for developing investigative findings, identifying root causes, and preparing clear recommendations, while escalating complex or high-risk matters as appropriate and aligning final actions with required leadership review.
Principal Duties:
- Own and conduct assigned asset protection investigations involving cash losses, deposit shortages, merchandise loss, associate theft, and other security incidents, escalating complex matters to senior Asset Protection personnel as appropriate.
- Lead fact-gathering and documentation efforts using interviews, store reporting, surveillance systems, and investigative tools.
- Review and analyze store reports, video surveillance, and operational data to support case development and root‑cause analysis.
- Conduct store visits to assess compliance, deliver coaching, and complete operational reviews focused on loss prevention and safety.
- Partner with law enforcement on cases, including evidence preparation and case development.
- Manage assigned Organized Retail Crime (ORC) case work by collecting information, documenting findings, coordinating with senior investigators, and supporting required review steps.
- Own assigned robbery and major incident reviews, including video analysis, documentation, and escalation of findings through established review channels.
- Prepare clear, accurate investigative summaries, findings, and recommended next steps in accordance with company standards and required review processes.
- Partner with store management and Area Managers to reinforce asset protection standards and procedures.
- Evaluate physical security measures (e.g., cameras, alarms, access points), document observations, and escalate recommendations to senior team members for review.
- Coordinate implementation and training of merchandise protection strategies and theft-prevention tools at store level, ensuring alignment with approved standards.
- Maintain professionalism, confidentiality, and ethical standards in all investigations and interactions.
Essential Functions:
- Ability to follow established investigative procedures and direction from senior Asset Protection staff
- Strong attention to detail and organizational skills
- Ability to gather facts and data accurately and objectively
- Effective written and verbal communication skills
- Ability to work collaboratively in a team environment
- Willingness to learn investigative techniques, systems, and company processes
- Ability to manage assigned tasks and meet deadlines
- Professional judgment and discretion when handling sensitive information
- Ability to travel and work varying schedules, including occasional weekends, as required
Basic Qualifications:
- Bachelor's degree in Criminal Justice, Business, or a related field preferred
- 1-3 years of retail asset protection, loss prevention, or related experience
- Basic knowledge of retail operations and loss prevention principles preferred
- Exposure to store reporting systems or surveillance systems is a plus
- Proficient computer skills, including report writing and case documentation
- Strong interest in developing a career in Asset Protection or investigations
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.