Asset Protection Agent - Redmond

Department: Asset Protection / Loss Prevention

FLSA Status: Salaried Non-Exempt

Reports to: Area Asset Protection Manager

Supervises: N/A

Salary Range: $46,000 - $56,000 / yr

Location: Redmond Goodwill

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The Asset Protection Agent is responsible for assisting the Area Asset Protection Manager with Loss Reduction, Security, and Safety related issues at an assigned location or geographic area. At the direction of the Asset Protection Manager, Agents actively seek to prevent loss of organizational assets from both internal and external causes. The Asset Protection Agent detects, investigates, and deters individuals attempting to misappropriate organizational assets, writes clear, concise and timely reports, communicates and trains AP programs, conducts AP and Safety audits, and serves as occasional liaison with local law enforcement.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Develop and maintain effective working relationships with other stakeholders inside and outside the company.
• Consistently demonstrate excellent verbal and written communication skills.
• Demonstrate sound decision making skills and consistently demonstrate the ability to remain calm under stressful conditions.
• Effectively protect the company from losses due to external and internal causes.
• Effectively utilize CCTV, sales floor activities, and other tools to identify, monitor, and deter shoplifters, ticket-switchers, and others in a safe, legal and ethical manner. Write and submit clear and concise reports no later than 24 hours following incidents.
• Perform physical security checks as assigned.
• Promptly report any non-productive detentions to the assigned Area Asset Protection Manager.
• Appropriately respond to duress, fire or burglar alarms as requested.
• Conduct and document assigned operational compliance and safety audits in a timely manner.
• Assist with the installation, maintenance, and troubleshooting of CCTV, Alarm, and Access Control equipment.
• Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
• Other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School diploma or equivalent. Some college or verifiable advanced security training preferred.
• Prefer at least 2 years of recent plainclothes Asset Protection experience detecting and preventing theft and fraud
• Specific Skills/Knowledge/Licenses:
• Must have basic high school graduate math skills and the ability to use a calculator to determine percentages.

• Loss Prevention Qualified (LPQ) or within 6 months of hire or Associates degree in Criminal Justice plus 1 year of relevant experience.
• 1st Aid/CPR certified within 6 months.
• Must have valid Washington Driver's license and proof of insurance along with good driving record.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry 20-30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Interpreting and analyzing data
• Problem Solving
• Time management
• Negotiation skills
• Strong written and verbal skills
• Creating written communication
• Prioritization
• Attention to detail

Work Environment: Office, retail, warehouse and outside environments where temperature and conditions vary, exposure to dust and inclement weather. This position requires regular travel to stores, offsite meetings and events. This role is expected to work occasional evenings, weekends and holidays. The type and number of assigned facilities will vary by assignment. Working as a single agent detecting, preventing, and deterring theft activity.

Work at least one retail-closing shift and one early opening shift per assigned location per month. This position may require occasional overnight travel.

Some late night, inclement weather, secluded area and solitary assignments. Some after-hours camera installation, maintenance, and repair. Exposure to dust, noise and crowds.

Job Family: Asset Protection
Job Function: Salaried
Pay Type: Salary