Maintains surveillance throughout designated activities, observing customers and employees, in an effort to prevent and detect dishonest acts. Detains anyone suspected of a dishonest act and escorts them to the Security Office; prepares reports pertaining to security incidents; gathers facts and evidence; and maintains close liaison with law enforcement authorities. May be required to appear and testify in court or at hearings concerning security cases. Studies inventory losses and conducts inquiries as required, in high shortage areas. Reviews merchandise periodically to ensure proper pricing.
Monitors internal and external security systems to ensure they are working properly.
Investigates matters relating to security such as customer losses, illegal identification cards, unauthorized patron entry and reports of theft or vandalism against MCCS facilities. Investigates persons on returned check list. May accompany cash runs, verifying money received. Verifies money transferred for vending machines. Reviews closing cash register report.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
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