Best Practices, CCTV, Communication Skills, Computer Security, Conflict Resolution, Customer Support/Service, Emergency Response, Law Enforcement, Leadership, Legal, Loss Prevention, Maintain Compliance, Microsoft Office, Microsoft Product Family, Protective Services, Risk Analysis, Safety Compliance, Security Attacks, Staff Training, Time Management, Training Program, Training/Teaching
- Conduct regular foot patrols of Student Unions grounds, including all outlets and buildings, to ensure safety and compliance.
- Monitor CCTV systems for security purposes, including detecting suspicious activity, overseeing vendor and delivery operations, and identifying theft risks.
- Collaborate with the Loss Prevention Specialist and leadership to design and execute initiatives aimed at reducing external shrinkage.
- Accurately document security incidents and work with law enforcement to address cases of theft and fraud promptly and effectively.
- Partner with management to develop and deliver employee training programs on theft prevention, enhancing staff awareness and improving the management and reporting of loss incidents.
- Support the outlets with inventory procedures and best practices.
- Respond to building system alarms, including fire and mechanical alerts, ensuring timely and appropriate action.
- Provide security services for events held in or near the unit as needed.
- Submit maintenance work orders to address safety hazards or items in need of repair.
- Perform routine safety inspections on equipment.
- Deliver customer service and concierge services to the campus, including:
- Greet, welcome, and provide exceptional customer service to all individuals
- Provide way-finding and other general informational support.
- Perform door assists and other security related escorts on campus.
- Additional duties as assigned.
Knowledge, Skills and Abilities:
- Knowledge of conflict resolution techniques and strategies.
- Skills to navigate basic computer programs such as Microsoft Office products and the Internet.
- Ability to sit, stand, or walk for extended periods of time.
- Ability to communicate effectively with different groups/individuals both in person and electronically.
- Ability to maintain situational awareness and be attentive to detail.
- Ability to respond to emergency situations in a calm and effective manner.
- Ability to always maintain highest levels of professionalism and integrity.
- Ability to succeed in a team environment as well as when working alone.
Physical Requirements:
- Ability to occasionally lift a maximum of 50lbs.