Provide First Class Service to all customers, employees and business partners and assist in providing a respectful working environment for everyone
Conduct store walk throughs to increase associate awareness and partnerships, celebrate successes, and identify training opportunities, policy violations, and acts of associate dishonesty
Conduct training in all aspects of Asset Protection and Safety, including department specific onboarding for all new associates
Attend and participate in all platform leadership meetings and share shrink and safety trends, audit results, training opportunities, and platform successes
Monitor and investigate all Cash Over/Shorts, including deposit variances, voucher losses and fraud chargebacks
Monitor the functionality of all camera systems and report and resolve outage issues in a timely manner
Support weekly and monthly Operational, Receiving, Asset Protection, and Safety audits, in the platform and off-site warehouse
Address areas of risk and assist in training and implementing company approved safety and inventory control policies and processes with assistance from RAPSM and FGM
Maintain all Asset Protection and Safety Awareness programs in the location
Provide partnership, investigate, and assist in resolving the root causes for all Workers Comp and General Liability claims
Implement Shrink and Safety focus plans to minimize risk exposures and support the platform in achieving profitability goals
Lead Internal and External theft and fraud investigations utilizing (EBR) Exception Based Reporting, video review, associate interviews, inventory analytics, and employee relations information
Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders, to facilitate successful deterrence and prosecutions
Review the weekly/monthly P&L, Power BI, and SAP reports to determine potential areas of loss
Assist in the preparation, physical counting, and the reconciliation of our yearly retail physical inventory
Review weekly delivery schedule for offsite warehouses and report any Geo-Fence violations, driving violations, or deviation from the schedule to platform management
Maintain functionality and controls of all keys, safes, and alarm panels including removing and changing accesses as needed
Respond to all alarm calls
Numbers & Facts
Location
Charlotte, NC
Skills
Chargebacksunmatched
Customer Support/Serviceunmatched
Employee Relationsunmatched
Fraud Investigationunmatched
Inventory Managementunmatched
Law Enforcementunmatched
Leadershipunmatched
Loss Preventionunmatched
Onboardingunmatched
Physical Inventoryunmatched
Power BIunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Reconciliationunmatched
Retailunmatched
Riskunmatched
Risk Managementunmatched
SAP BusinessObjects Business Intelligence (BI)unmatched
Safety/Work Safetyunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Warehousingunmatched
Worker's Compensationunmatched
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