• Provides a high level of visible, overt presence to prevent loss and safety issues.
• Helps drive a low risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.
• Greets customers and provides service.
• Maintains Physical Security of the store.
o Assists leadership in proper handling of escalated customer situations.
o Assists Asset Protection Coordinators during external shoplifting apprehensions.
o Collects and communicates loss and safety related intelligence to stores and Asset Protection leaders.
• Creates and maintains awareness by promoting available resources to your business partners (Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, Safety trainings, etc.).
• Promotes and supports awareness of store safety standards as they relate to security and safety procedures (Code Adam, active threat, emergency procedures, downtime boxes, equipment, etc.).
• The Asset Protection Service Representative’s primary responsibility is to ensure the safety of all store employees and customers and to support the shortage reduction efforts by providing a strong visible presence in the store.
• They are responsible for monitoring the customer entrance/exit.
• They work closely with store leaders and other Asset Protection personnel to ensure all Asset Protection initiatives are compliant to Brand standards while maintaining a strong focus on customer service.
• Experience in customer service and/or a high-pressure, multitask environment to drive results, coach, and collaborate.
• Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.
• Ability to actively learn and immediately apply learnings into decisions and behaviors. Ability to manage and prioritize their time; able to multitask.