Title: Asset Recovery Agent Duration: 12 months Contract Location: Orlando, FL –Hybrid work schedule - 2 days remote Mondays & Fridays & 3 days in office (T-Th) or additional days based on business need.
Position Description
Performs various collections tasks, identifies process improvement opportunities, and tracks and reports on completed activities and KPI’s to ensure OUC’s financial risk is minimized.
Evaluate customer accounts to ensure adequate security deposits and manage deposit adequacy and bill-up through various methods
Monitor collection and severance processes based on financial and credit analysis of both residential and commercial accounts
Act as liaison with outside collection agencies for account data, invoice reconciliation and other customer needs
Contact customers by mail, email, or telephone, regarding delinquent accounts that require special handling
Audit payment plans and payment arrangements based on established guidelines and maintain monthly reporting
Coordinate the write-off process from initiation to completion
Make recommendations for process improvements within Credit and Collections
Understand, interpret and explain company policies and procedures relating to collection, severance and write off processes and the action related to each
Process Bankruptcy requests for OUC service accounts, this includes communication with internal and external attorneys, handle deposits, and account set up;this may also require appearance in bankruptcy court
Participate in various projects, committees, and testing of new initiatives/programs or other special assignments
Perform other duties as assigned.
Skills Required
Working knowledge of all, but not limited to, the following:
Bill evaluation
Payment plan and payment arrangement set up
Process and procedures handbooks, training materials, and service request forms
Familiarity with all, but not limited to the following:
Equipment (i.E., Hi Path Phone System)
Related industry, organizational and departmental policies, practices and procedures;legal guidelines, ordinances and laws
Strong written, verbal, and interpersonal communication skills
Excellent analytical skills to work with delinquent accounts and analyze account financial data, identify problems/opportunities, interpret policies, and propose solutions
Good negotiation skills to address payment plans and repayment
Make arithmetic computations using whole numbers, fractions and decimals and percentages
Proficient in Microsoft Office Suite (Outlook, Word,
Experience Required
Customer Experience & Sales
Action Oriented
Attention to Detail
Being Resilient
Customer Focus
Nimble Learning
Resourcefulness Utility experience
Education Required
High School Diploma or GED
Minimum of three (3) years of: o collections/asset recovery o and/or call center experience
Experience in a utility call center, preferred.
Numbers & Facts
Location
Orlando, FL
Skills
Analysis Skillsunmatched
Bankruptcyunmatched
Bankruptcy Proceduresunmatched
Call Centersunmatched
Collection Agencyunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Credit Analysisunmatched
Credit and Collectionsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
Financial Analysisunmatched
Financial Riskunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Legalunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Negotiation Skillsunmatched
Past Due Accountsunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Reconciliationunmatched
Risk Managementunmatched
Salesunmatched
Test Plan/Scheduleunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.