Recovery Specialists are responsible for contacting customers with overdue accounts, and resolving balances through calling, texting, and emailing customers using provided tools and templates. These specialists are also asked to visit customers to provide pickup services in their geographical regions. The position requires consistent follow-up, accurate record keeping, and clear communication.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and SMS.
Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
Follow set procedures to negotiate and arrange payment
Document all outreach and outcomes accurately
Escalate accounts as needed
Meet daily contact and resolution targets
Requirements
Clear and professional communication skills
Comfortable making phone calls and handling objections
Experience in collections, customer service, or retention preferred
Why Work with Fragile?
Be part of a rapidly growing company.
Opportunities for growth within a fast-paced startup environment