Analysis Skills, Cost Control, Customer Escalations, Customer Support/Service, People Management, Process Development, Process Improvement, Risk Management, Service Level Agreement (SLA), Time Management, Training/Teaching
LOCATION
Jersey City, NJ
POSTED
Today
Summary:
Duration: 3-month assignment
Employee Class: Temp
Responsibilities:
Serve as the single point of contact for internal and external clients regarding asset servicing queries.
Collaborate with internal and external parties to investigate queries and provide answers within the agreed SLA.
Ensure timely and appropriate escalation for client-impacted issues.
Work closely with operations teams to ensure accuracy and completeness of corporate action processing.
Provide guidance and training where needed.
Identify themes in queries, investigate to reduce the number of queries, and identify control gaps for platform enhancements.
Identify process improvements, analyze impact, and provide training to the processing team.
Participate in global and local projects/initiatives to provide new services to clients, achieve efficiency/cost reduction, and mitigate operational risk.