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Skills
Communication Skillsunmatched
Consultingunmatched
Continuous Improvementunmatched
Contract Managementunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentation Reviewunmatched
English Languageunmatched
Japanese Languageunmatched
Leasingunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Operational Supportunmatched
Organizational Skillsunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Real Estateunmatched
Regulationsunmatched
Relocation Servicesunmatched
Resolve Customer Issuesunmatched
Sales Managementunmatched
Service Deliveryunmatched
Time Managementunmatched
Description
Industry: Service
Location: New York, NY (Hybrid)
Report To: Manager
Position Status: Part-time
Work Schedule & Working Style:
9 AM - 5 PM Eastern Time, Mondays - Fridays preferred (or 9 AM - 4 PM ET, Mondays - Fridays), but may be tailored based on individual needs with mutual agreement (The eligibility of benefits may change depending on the working hours.)
1-hour non-paid lunch break included
Possible overtime after 5 PM ET on weekdays
Hourly Pay Range: $20.00 - $22.00
Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
< Essential Job Duties>
Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients
Prepare and review documents, including lease summaries, notices, and client communications
Ensure compliance with company policies, client requirements, and applicable local regulations
Identify and escalate complex issues or risks in a timely manner
Contribute to continuous improvement of processes and client experience by providing feedback and suggestions
Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.
Fluency in Japanese and business-level English (both verbal and written)
Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders
Bachelor's degree or equivalent experience
Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Strong organizational and multitasking abilities in a fast-paced environment
Attention to detail and ability to manage multiple priorities
Experience in real estate, relocation, or service industries preferred, but not required.