Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Establish Priorities, Follow Through, Insurance Sales, Marketing, Negotiation Skills, Performance Tuning/Optimization, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Sales Strategy, Solution Sales, Training/Teaching
Logan Legacy Group, a sales and marketing firm, is seeking an Assistant Account Manager to expand AT&T Fiber throughout Grand Rapids. Great for relationship-builders who excel at managing customer accounts and driving sales. The Assistant Account Manager will help our customers choose AT&T Fiber and strengthen both accounts and sales performance.
As an Assistant Account Manager, you'll become a follow-through fanatic, trained to track every lead, circle back at the perfect moment, and maintain the persistence that turns prospects into accounts. The Assistant Account Manager’s sales program teaches them the basics of sales, then sets them loose in Grand Rapids, where their timing becomes uncanny.
Why the Assistant Account Manager Role Matters
You know that our customers don't need you when things are great. They need you when their show freezes at the season finale, or their smart TV forgets how to be smart. You're the cleanup crew for digital disasters. And you show up with patience every single time.
What You’ll Do as an Assistant Account Manager
- Verify customer needs to ensure AT&T Fiber solutions perfectly match their account requirements.
- Bridge the gap between technical features and customer benefits, translating AT&T Fiber's advantages into real-world value for their account.
- Nurture account relationships through regular check-ins, ensuring sales opportunities align with customer satisfaction.
- Streamline account transitions for customers upgrading to AT&T Fiber, making the process feel as smooth as a handshake deal.
- Document customer preferences to personalize future account interactions, turning sales follow-ups into meaningful conversations.
- Resolve account inquiries with a problem-solving mindset, ensuring every sales touchpoint strengthens the customer relationship.
Qualities That Help You Succeed as an Assistant Account Manager
- Prioritizes tasks to balance account responsibilities and sales objectives.
- Shows empathy to connect with account holders during sales conversations.
- Follows up diligently to nurture account relationships and sales leads.
- Analyzes data to optimize account performance and sales strategies.
- Negotiates effectively to align account needs with sales solutions.