Assistant Administrator

Essential Job Functions:

Operational Support & Leadership

• Support and assist in leading facility operations in alignment with organizational goals and regulatory standards.
• Participate in process improvement initiatives designed to enhance resident experience, operational efficiency, and workplace culture.
• Assist in planning, implementing, and monitoring programs and systems that ensure high-quality resident care.
• Support the Administrator in developing departmental goals, strategic initiatives, and service improvement plans.

Supervision & Staff Development

• Provide support in hiring, training, evaluating, coaching, counseling, and developing department staff.
• Help ensure adherence to fair and lawful employment practices.
• Assist department managers in performance monitoring, communication of policies, and staff engagement.
• Foster a culture of empowerment, creative problem solving, and teamwork across facility departments.

Regulatory Compliance & Quality Assurance

• Assist with the development, monitoring, and evaluation of the QA/QAPI program.
• Maintain knowledge of federal, state, and local regulations, supporting the facility in meeting compliance requirements.
• Participate in survey readiness activities, surveys, and corrective action planning.
• Complete facility rounds to monitor care delivery, cleanliness, safety, staff morale, and resident satisfaction.

Resident, Family, and Community Relations

• Promote a positive customer service philosophy for internal and external stakeholders.
• Assist with communication to residents and families regarding concerns, service changes, and satisfaction initiatives.
• Support the development of facility relationships with regulators, healthcare providers, and community partners.
• Serve as a resource to families and community members regarding health care services and facility programs.

Human Resources, Staffing & Workforce Management

• Support HR-related processes such as recruitment, onboarding, retention, and staff development.
• Assist in monitoring staffing levels and turnover, implementing strategies to maintain adequate and stable staffing.
• Help ensure compliance with employment laws, company HR policies, and practices promoting morale and retention.

Financial & Business Support

• Assist in managing facility budgets, including monitoring labor costs, expenses, receivables, and payables.
• Help ensure business practices meet company standards and that financial policies are followed.
• Support communication of budget guidelines and performance expectations to department managers.
• Participate in census development, marketing strategies, and implementation of new business opportunities.

Facility Maintenance & Safety

• Assist with oversight of facility grounds and equipment to ensure safe, clean, and orderly conditions.
• Help identify and resolve hazardous conditions or environmental concerns.

Other Duties

• Attend required in-service trainings and CEUs to maintain competencies.
• Support special projects as assigned by the Administrator or COO.

Function independently while demonstrating personal integrity and professionalism in all interactions